Junior IT Systems and Business Automation Specialist
About The Position
This role is on-site M-F 9AM-5:30PM in Austin, TX. Our client is a well established company in the HR / Recruiting Technology space. Their IT team handles more than traditional IT. Alongside support and security work, we've used AI coding tools and workflow automation platforms to build custom business automations in-house, including automated reporting systems, AI-driven research pipelines, and personalized partner communications. Most of your time — around 70-80% — will be on the automation side. The rest is traditional IT support and security. You'll work alongside the person who built our current automation suite, learning through hands-on pairing and eventually owning your own projects. This is a unique opportunity for someone who has some basic IT Support experience who wants to dive into the world of AI and AI Coding tools (Claude / ChatGPT) and is eager to learn.
Requirements
- 1+ years of experience in IT support, systems administration, or a related role along with a hunger to learn
- Experience troubleshooting technical issues across hardware, software, and access management
- Basic knowledge of security frameworks (NIST, ISO 27001) and privacy regulations
- Strong communication and interpersonal skills; you'll work with people across every department
Nice To Haves
- Experience with workflow automation tools such as n8n
- Familiarity with AI coding assistants
- Knowledge of M365 administration
- Industry certifications (CompTIA A+, Net+, Sec+ or similar)
- Scripting experience in Python or JavaScript
Responsibilities
- Build and maintain business workflow automations using n8n, AI coding tools, and custom integrations
- Collaborate with teams across the company to identify processes that can be automated and implement solutions
- Maintain and improve existing automations including internal reporting digests, client call summarization, partner outreach campaigns, and AI-powered research workflows
- Develop custom connectors and integrations between internal systems
- Manage and resolve IT support tickets including access issues, software and hardware troubleshooting, and general user support
- Handle employee onboarding and offboarding including workstation setup, account provisioning, access controls, and device decommissioning
- Administer the M365 environment including user and group management, access controls, and security configurations
- Monitor and maintain network infrastructure using Cisco Meraki
- Maintain security policies, support progress toward SOC and ISO 27001 certifications, and respond to security questionnaires from clients and partners
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
