Junior IT Support Analyst

Rehlko • Liverpool, TX

70d

About The Position

Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition. As a Junior IT Support Analyst, you’ll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You’ll work closely with the wider IT team to deliver high-quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructure. This role offers a unique blend of technical challenge, user interaction, and international exposure—perfect for someone eager to grow in a fast-paced environment.

Requirements

• Degree in IT or a closely related subject
• Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus
• Understanding of PC builds, rebuilds, and configuration
• Familiarity with Microsoft products and PC hardware setup
• Strong communication skills—clear, helpful, and user-friendly
• Ability to stay calm and effective under pressure
• Logical problem-solving and decision-making skills
• Excellent attention to detail and time management
• Willingness to take initiative and responsibility
• Flexible, adaptable, and committed to continuous improvement

Nice To Haves

• Microsoft certification (e.g., MTA, MCP, or equivalent)

Responsibilities

• Provide responsive support to users via phone, email, and in person
• Diagnose and resolve desktop and laptop issues, including off-site repairs
• Build, configure, and test workstations, laptops, and mobile devices
• Support remote users with mobile connectivity and VPN access
• Manage new starter setups and leaver procedures
• Ensure backups of laptops, desktops, and personal folders are maintained
• Maintain and deploy Group Standard Operating Environments using Windows Deployment Server
• Assist with LAN, WAN, and VPN connectivity troubleshooting
• Update and maintain the IT asset register
• Document IT processes and user guides clearly and accurately
• Administer and repair mobile communication devices
• Support IT equipment purchasing during staff holidays
• Uphold Health, Safety, Environmental, and Quality standards in all work
• Keep workspaces clean, organised, and secure

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays (with extended entitlement for long service)
• Holiday buy and sell scheme
• 7% company pension contribution
• Health care cash plan and life assurance
• Company car allowance (where applicable)
• Employee Assistance Programme (EAP)
• Hybrid working options
• Reward and recognition schemes
• Dedicated training via our in-house certified training department
• Career development and progression opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees