Junior IT Specialist (Helpdesk Technician)

MedElite Group, LLC. • New York, NY

2h • $25 - $27 • Onsite

About The Position

The Junior IT Specialist will serve as a frontline support resource for MedElite’s internal teams, providing helpdesk and technical support across hardware, software, and network-related issues. This role will support employees primarily in a Google Workspace environment and will assist with onboarding/offboarding, troubleshooting, device setup, and internal IT projects in partnership with the Director of IT.

Requirements

• 2-3 year of IT support or helpdesk experience (or equivalent training/education)
• Familiarity with Google Workspace (Gmail, Drive, Admin Console, groups, user management) and Google Cloud
• Strong troubleshooting skills across hardware, networking basics, and common business applications
• Strong communication skills with a customer service mindset
• Ability to manage multiple tickets and prioritize effectively

Nice To Haves

• Experience supporting Windows environments
• Familiarity with endpoint management tools (ex: Microsoft Azure, Admin Console, Google Endpoint Management, etc.)
• Experience in healthcare or regulated environments with sensitivity to HIPAA-related practices
• CompTIA A+ or Network+ certification (preferred, not required)

Responsibilities

• Provide helpdesk support to internal employees, phone, and in-person troubleshooting
• Troubleshoot hardware, software, printer, and connectivity issues across the organization
• Support employee onboarding and offboarding, including laptop setup, Google account provisioning, and access management
• Administer basic Google Workspace functions such as password resets, group management, and user access troubleshooting
• Assist with IT inventory tracking, device deployment, and equipment management
• Support endpoint setup and configuration (Windows environments as needed)
• Escalate complex technical issues to the Director of Technology and assist with resolution
• Help maintain IT documentation, internal guides, and support processes
• Assist with IT projects including software rollouts, system upgrades, and security initiatives
• Ensure proper handling of sensitive data and follow internal compliance/security expectations

Benefits

• Health
• Dental
• Vision
• Company-Sponsored Life Insurance
• 401K
• Paid Time Off
• Commuter Benefits
• Complimentary Travel Expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed