Junior Helpdesk Technician

Redbarn Pet Products, LLC., • Great Bend, KS

5h • Onsite

About The Position

We are seeking a Junior Helpdesk Technician to provide onsite Tier 1 technical support for our U.S. manufacturing operations. This role is critical to maintaining daily production uptime, system reliability, and rapid resolution of end-user issues requiring hands-on support.

The ideal candidate is fluent in English (written and verbal), technically capable, service-oriented, and comfortable working in a fast-paced manufacturing environment where responsiveness and accountability are essential.

Requirements

• 1–3 years of helpdesk or technical support experience.
• Strong troubleshooting skills in Windows-based environments.
• Basic understanding of networking concepts (IP addressing, DNS, VPN).
• Experience administering Microsoft 365.
• Ability to prioritize tasks in a production-driven manufacturing environment.
• Strong communication and customer service skills.
• Fluent in English (written and verbal).

Nice To Haves

• Experience supporting ERP systems (SAP experience is a plus).
• Experience in manufacturing or warehouse environments.
• Familiarity with cybersecurity best practices.
• Experience with ticketing systems (e.g., SolarWinds Service Desk).

Responsibilities

• Respond to helpdesk tickets and support requests during business hours (7:00 AM – 4:00 PM CST).
• Provide onsite and remote troubleshooting for hardware, software, printers, scanners, and network-related issues.
• Support Microsoft 365 users (Outlook, Teams, OneDrive, SharePoint).
• Perform password resets and user account provisioning/de-provisioning.
• Set up, configure, and deploy workstations, laptops, and peripheral devices.
• Provide first-level support for ERP user access and general system issues.
• Support production floor devices, labeling systems, and warehouse equipment.
• Troubleshoot plant-floor network connectivity issues.
• Escalate ERP, infrastructure, and production-critical incidents to Systems Administrators immediately.
• Accurately document tickets, troubleshooting steps, and resolutions in the Service Desk system.
• Maintain hardware inventory and asset management records.
• Assist with IT documentation and knowledge base updates.
• Support basic system monitoring and alert review.

Benefits

• Competitive pay, based on experience
• Attendance bonus
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid Holidays, Paid Sick and Paid Vacation
• Life and AD&D Insurance
• Employee Discounts on pet food

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed