Junior IT Administrator

The Copper River Family of Companies • Clackamas, OR

2d

About The Position

Copper River Shared Services is seeking a motivated and detail-oriented Junior IT Administrator to join our growing IT team in Clackamas, OR. This role is responsible for providing day-to-day technical support, assisting with device and user management, and supporting a secure Microsoft GCC High environment. This is an excellent opportunity for an early-career IT professional to develop hands-on experience in desktop support, cloud-based systems, and enterprise-level security practices.

Requirements

• 1–2 years of experience in IT support, help desk, or desktop administration.
• Hands-on experience troubleshooting Windows operating systems, enterprise applications, and hardware components.
• Basic knowledge of Microsoft 365, Entra ID (Azure AD), and Microsoft Intune (or comparable MDM/EMM tools).
• Understanding of fundamental networking concepts (e.g., DNS, DHCP, VPN, Wi-Fi).
• Strong customer service mindset with excellent communication skills.
• Ability to manage multiple tasks, prioritize effectively, and work independently with guidance.

Nice To Haves

• Experience in a regulated or secure IT environment (e.g., GCC High, GCC, FedRAMP).
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Familiarity with PowerShell scripting for basic automation tasks.

Responsibilities

• Provide hands-on desktop support for Windows-based systems, including troubleshooting hardware and software issues.
• Install, configure, and maintain applications in accordance with organizational standards and compliance requirements.
• Support mobile device management (MDM), including device enrollment, configuration, and troubleshooting.
• Assist in managing devices through Microsoft Intune, including policy enforcement, compliance monitoring, application deployment, and reporting.
• Troubleshoot system performance issues, connectivity problems, printers, peripherals, and user access concerns.
• Manage user accounts, permissions, password resets, and group memberships within Entra ID (Azure AD).
• Document technical issues, resolutions, and recurring problems to enhance internal knowledge resources.
• Collaborate with senior IT staff to implement best practices in security, configuration management, and device lifecycle processes.
• Maintain accurate inventory of IT assets, including hardware, software licenses, and accessories.
• Ensure all activities comply with security requirements aligned with NIST 800-171 and CMMC standards.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
• Note: These benefits are only applicable to full time, regular associates at Copper River.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees