Junior Help Desk Support Services Specialist

Koniag Government Services, LLC•Arlington, VA

About The Position

PacArctic, LLC, a Koniag Government Services company, is seeking a Junior Help Desk Support Services Specialist with a Secret security clearance to support PAC and our government customer in Arlington, VA. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Essential Functions, Responsibilities & Duties may include, but are not limited to: Junior Help Desk Support Services Specialist (One position): Provide support in OIG enterprise Desktop and thin client production environment, and the completion of system enhancements, upgrades, patches, vulnerability mitigation and migrations. This support should include the use of standard processes, best practices and methodologies, and any supporting toolkits and technology necessary to create end-to-end management around "end-user" devices, software, and peripherals. Provides Tier I and II technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Provide user support in the areas of email, directory & network services, and Windows Desktop applications; knowledgeable in Office 365, Windows 10, Teams, Adobe. Obtain end-user acknowledgment for completion of service request. Skilled in interpersonal communications, aligned to receiving Help Desk support calls and responding to verbal and written queries for IT assistance users via telephone, email, walk-up, and directly from management. Deploy and manage Desktop hardware (including display and attached peripherals), mobile devices, and software (e.g., operating system, personal productivity, office automation software, and modal applications residing on users’ devices). Deploy and manage locally attached or network printers, storage devices, and miscellaneous government-owned peripherals. Support workstation devices, including Government owned locally attached computers, laptop computers, tablet PCs, monitors, docking stations, printers, scanners, network-attached copiers, CD and DVD burners, multi functional devices (printer, scanner, fax), USB devices, mobile handset phones and devices, Air Cards, network servers supporting printing, copying, scanning functions, and other approved devices in the product catalog. Provide asset provisioning, configuration, deployment, tracking, warranty management, tagging, refresh, and disposal management. Maintain, and implement where necessary, a highly accurate, maintained asset inventory, end-to-end asset management process, and accessible information database with automated, on-demand management reporting. Perform physical inventory and property tracking "wall-to-wall inventory" on a bi-annual basis which shall include inventorying all system assets, both physical and logical. This includes validation and adjudication of inventory with 100% accuracy. Provide assistance in leading IT projects and provide status reports on progress. Assist in the deployment and management of Desktop hardware (including display and attached peripherals), mobile devices, and software (e.g., operating system, personal productivity, office automation software, and modal applications residing on users’ devices). Capable of lifting (up to 50 pounds but not limited) and moving basic computers, monitors, printers, and other IT peripherals. Capable of working standards and off duty hours as required to support and sustain OIG IT functions.

Requirements

Secret security clearance

Responsibilities

Provide support in OIG enterprise Desktop and thin client production environment, and the completion of system enhancements, upgrades, patches, vulnerability mitigation and migrations.
Provides Tier I and II technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
Provide user support in the areas of email, directory & network services, and Windows Desktop applications; knowledgeable in Office 365, Windows 10, Teams, Adobe.
Obtain end-user acknowledgment for completion of service request.
Skilled in interpersonal communications, aligned to receiving Help Desk support calls and responding to verbal and written queries for IT assistance users via telephone, email, walk-up, and directly from management.
Deploy and manage Desktop hardware (including display and attached peripherals), mobile devices, and software (e.g., operating system, personal productivity, office automation software, and modal applications residing on users’ devices).
Deploy and manage locally attached or network printers, storage devices, and miscellaneous government-owned peripherals.
Support workstation devices, including Government owned locally attached computers, laptop computers, tablet PCs, monitors, docking stations, printers, scanners, network-attached copiers, CD and DVD burners, multi functional devices (printer, scanner, fax), USB devices, mobile handset phones and devices, Air Cards, network servers supporting printing, copying, scanning functions, and other approved devices in the product catalog.
Provide asset provisioning, configuration, deployment, tracking, warranty management, tagging, refresh, and disposal management.
Maintain, and implement where necessary, a highly accurate, maintained asset inventory, end-to-end asset management process, and accessible information database with automated, on-demand management reporting.
Perform physical inventory and property tracking "wall-to-wall inventory" on a bi-annual basis which shall include inventorying all system assets, both physical and logical. This includes validation and adjudication of inventory with 100% accuracy.
Provide assistance in leading IT projects and provide status reports on progress.
Assist in the deployment and management of Desktop hardware (including display and attached peripherals), mobile devices, and software (e.g., operating system, personal productivity, office automation software, and modal applications residing on users’ devices).
Capable of lifting (up to 50 pounds but not limited) and moving basic computers, monitors, printers, and other IT peripherals.
Capable of working standards and off duty hours as required to support and sustain OIG IT functions.