Junior CRM Administrator

Price Benowitz LLP • Washington, DC

6d • Onsite

About The Position

The Junior CRM/ CMS Administrator will serve as a key support resource for the Personal Injury team, specializing in the administration and support of our case management system. This role focuses on providing user support, training team members on effective use of the CRM / CMS, and assisting with basic troubleshooting. Additionally, the position includes light IT duties, such as desktop troubleshooting for hardware and software issues. In this role, you will develop training materials, offer ongoing support and troubleshooting for SmartAdvocate, and work closely with team members to enhance their efficiency and productivity. You will also assist with administrative tasks like preparing reports and coordinating special projects as required. This position demands excellent organizational skills, a proactive approach to problem-solving, and the ability to manage multiple responsibilities effectively in a fast-paced environment. This opportunity offers a unique blend of CRM/CMS administration and light IT support, allowing you to contribute to both the technological and administrative needs of a dynamic legal team.

Requirements

• 2-3 years of experience in IT, software support, or technical operations
• Strong understanding of systems, troubleshooting, and basic infrastructure (networks, hardware, software) - Windows and MacOS
• CompaTIA A+ certified (high priority)
• Interest in learning legal tech
• Intermediate to advanced experience acting as an admin with CRM / CMS software, with the ability to train and support others.
• Basic understanding of IT troubleshooting, focusing on desktop hardware and software support.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and tasks in a fast-paced environment.
• Excellent communication skills for team collaboration and training.

Responsibilities

• Serve as the Secondary resource for SmartAdvocate (CRM/ CMS), providing in-depth knowledge and ongoing training to the team.
• Offer user support for SmartAdvocate, including troubleshooting and resolving user issues.
• Develop and maintain training materials, guides, and documentation for effective use of SmartAdvocate.
• Provide light IT support, such as basic desktop hardware and software troubleshooting.
• Prepare reports and assist with data management within SmartAdvocate.
• Assist with administrative tasks, including coordinating meetings and managing schedules.
• Handle special projects to support team and organizational goals.

Benefits

• At Price Benowitz LLP we offer a comprehensive healthcare benefits package in compliance with the Wage Transparency Omnibus Amendment Act of 2023. Our benefits include employer-supported medical, dental, vision insurance, and mental health support, as well as disability and life insurance for income protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees