CRM Administrator, HubSpot
About The Position
At ACQ, technology should accelerate our people, not slow them down. Reporting to the IT Systems Manager, the CRM Administrator ensures HubSpot is configured, governed, and supported in a way that removes friction for end users and reinforces operational excellence across the business. This role owns HubSpot support and administration end to end, managing ticket request intake, identifying root causes, and implementing durable solutions. This role exists because HubSpot sits at the center of a rapidly evolving ecosystem. We recently launched an internal platform with an integrated payments module that connects deeply with HubSpot and currently drives a high volume of ticket requests across Sales, Marketing, and Operations. The HubSpot Support Specialist plays a critical role in stabilizing this environment by supporting teams day to day while partnering with stakeholders to improve system reliability, reduce friction, and steadily lower ticket volume through better design, automation, and documentation.
Requirements
- 2+ years of hands-on experience administering HubSpot or a comparable CRM in a production environment, with end-to-end ownership of configuration and support.
- Experience supporting high-volume CRM environments, including managing intake, prioritization, and resolution through a ticketing system or structured request process.
- Strong technical understanding of HubSpot configuration and automation, including users, permissions, objects, workflows, reporting, and data governance.
- Experience supporting and troubleshooting CRM integrations with third-party SaaS tools and internally developed systems.
- Ability to partner effectively with Sales, Marketing, Operations, Product, and Engineering to translate business needs into scalable system solutions.
- Excellent communication, organization, and prioritization skills, paired with a growth mindset and focus on long-term system improvement.
Responsibilities
- Provide HubSpot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration.
- Serve as the primary point of contact for a high volume of HubSpot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs.
- Identify recurring issues and root causes across HubSpot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time.
- Maintain strong data hygiene and governance to ensure HubSpot remains a trusted source of truth for reporting and decision-making.
- Partner with Sales, Marketing, Operations, Product, and Engineering to support and stabilize HubSpot integrations, including an internal platform with an integrated payments module.
- Create and maintain documentation, SOPs, and training materials that improve consistency, enable self-service, and reduce ongoing support burden.
Benefits
- Flexible Unlimited Paid Time Off and Company-wide Holidays
- Employer sponsored Medical, Dental, & Vision plans
- $1,950 annual Employer HSA contribution
- FSA options including dependent care
- Employee assistance program and mental health resources
- Employer match program for 401(k), eligible for both Traditional and Roth accounts
- $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more!
- For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
