Junior Communication Analyst

Garnet Health • Middletown, CT

5d • $32 - $40 • Onsite

About The Position

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Junior Communication Analyst at/in Garnet Health Medical Center.
Join the Garnet Health team and let your excellence shine.
Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from Garnet Health Medical Center. We invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process.
Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements. The range for the role is $31.98-$39.98. The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity)

Requirements

• Cisco Call Manager, Unity, Call Recording, UCCX, Cisco and Polycom endpoint management, Connexall, Vocera.
• Proven knowledge and experience with Cisco Communications Manager, Unity Connection.
• Experience with Video/TelePresence, IVR/Contact Center, TV’s (ie.Telehealth).
• Structured Cable Plant systems experience (patching and cable runs), maintain MDF and IDF maintenance and work with hospital specialized teams such as Bio-Med teams on specific IDF requirements.
• Knowledge of faxing and VG224 Gateway protocols, and wiring.
• 1 (one) year equivalent relevant experience.
• High school graduate required.
• Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks.
• Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment.
• Can withstand long periods of sitting, standing and/or constant walking.
• Works with or carries a variety of UC EQUIPMENT and material weighing up to 70 lbs. most of the day.
• Close visual acuity for repairing network cabling required.
• Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks.
• Possesses critical thinking, analytical skills and flexibility.
• Ability to multi-task.
• Required detailed attention to work in an environment where interruptions cannot be controlled.
• Demonstrates sensitivity to customer needs and expectations.

Nice To Haves

• Associates degree in a related field preferred.
• May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.

Responsibilities

• Assist in the planning, design and implementation of Cisco Unified Communications Systems, including voice, video, conferencing, Connexall, Vocera, Jabber and related hardware and applications.
• Maintains and repairs endpoint devices maintenance plans
• Manages the Incident management queue (help desk tickets) as per the SLA’s
• Handle all moves, adds, and changes regarding telephony devices for hospital rooms and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED