Junior Business Analyst
About The Position
Join a Team That Runs on Data, Process, and Execution At ENCON Heating & A/C, we don’t just install and service HVAC systems—we build systems and processes that drive a high-performing operation. We’re looking for a Junior Business Analyst to help us improve how our business runs day-to-day by working at the intersection of operations, data, and technology. If you enjoy solving problems, working with data, and making a real impact on how a business operates—from the office to the field—this role is for you. You’ll play a hands-on role in improving how our teams operate by supporting systems, processes, and data across the organization.
Requirements
- Strong analytical and problem-solving skills
- High attention to detail and accuracy
- Strong communication skills—comfortable working with both office and field teams
- Proficiency in:
- Microsoft Excel (data analysis, formulas, organization)
- Power BI (or strong interest in learning)
- PowerPoint (presenting insights clearly)
- Ability to learn quickly and adapt in a fast-paced environment
Nice To Haves
- Experience with ServiceTitan or similar field service/ERP platforms
- Exposure to CRM or financial systems (Salesforce, Sage Intacct, etc.)
- Experience with process mapping or workflow tools
- Familiarity with automation tools (Power Automate, Zapier)
Responsibilities
- Analyze & Improve Processes
- Evaluate current workflows to identify inefficiencies and areas for improvement
- Document and map business processes across service, install, sales, and accounting
- Help implement improvements that make work faster, easier, and more accurate
- Support Core Business Systems
- Provide day-to-day support for platforms like ServiceTitan (preferred experience)
- Troubleshoot user issues and help resolve system-related challenges
- Assist with testing and rollout of new features and system updates
- Work with Data & Reporting
- Build and maintain reports using Excel and Power BI
- Support KPI tracking and operational reporting for leadership
- Perform data validation and cleanup to ensure accuracy across systems
- Partner with Operations
- Work closely with technicians, dispatchers, and managers to understand real-world challenges
- Help ensure accurate setup and use of work orders, estimates, and invoices
- Support improvements that enhance both employee and customer experience
- Support Projects & Change Initiatives
- Assist with system improvements, integrations, and process changes
- Help track progress and support execution of key initiatives
- Contribute to training and documentation for new processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
