Junior Authentication Training Specialist

GOAT Group•Fontana, CA

42d•$25 - $30•Onsite

About The Position

At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic. In this role, you will: Build and maintain Authentication expertise/mastery related to Chrome Hearts across multiple categories and product types Apparel Jewelry Eyewear Leather Goods Accessories Build and maintain Authentication expertise/mastery related to other Luxury Brands as assigned Own physical authentication operations related to your specific category/designer [Chrome Hearts] at your local site Review and authenticate Chrome Hearts products efficiently and accurately (physically and digitally) Fully adhere to the product verification process of the core product, including spotting manufacturer defects, factory product reset, assessing wear, inspecting product SKU, and size. This includes accurately issuing products in the system Able to adjust and learn quickly to authenticate new or recently released products Communicate and collaborate with Authentication and Operations leadership Act as the primary point of contact for Chrome Hearts-related matters for your facility Collaborate with stakeholders on other teams to train, hone, and develop new authentication techniques related to your specific category/designer [Chrome Hearts] Develop and assist in sharing new authentication information/trends related to Chrome Hearts with your colleagues Attend training or mentorship sessions with colleagues to increase brand and authentication knowledge Host training or conduct mentorship sessions to contribute to team learning Collaborate with Launch team leadership on the expansion of Chrome Hearts product offerings. Support new category/designer [Chrome Hearts] launch through content creation and workforce training, including but not limited to timelines, stakeholder coordination, workforce management, and prioritization Advise on prioritization for new products to be launched and implementation schedules as needed Collaborate with Content team leadership to codify authentication materials and produce training content Prepare for new product releases Contribute to authentication resources and training materials related to Chrome Hearts Other duties as assigned.

Requirements

Honest and Authentic
On-site role in Los Angeles, CA or Fontana, CA. Up to 50% travel required
2+ years of relevant experience in authentication
A high level of experience with and interest in Chrome Hearts
Excellent critical thinking and decision-making
Organizational and time management skills
Attention to detail
Strong written and verbal communication skills
Independently motivated
Knowledge of the current authentication and operations landscape and the ability to adapt to changes

Nice To Haves

Experience creating training materials is a plus

Responsibilities

Build and maintain Authentication expertise/mastery related to Chrome Hearts across multiple categories and product types
Apparel
Jewelry
Eyewear
Leather Goods
Accessories
Build and maintain Authentication expertise/mastery related to other Luxury Brands as assigned
Own physical authentication operations related to your specific category/designer [Chrome Hearts] at your local site
Review and authenticate Chrome Hearts products efficiently and accurately (physically and digitally)
Fully adhere to the product verification process of the core product, including spotting manufacturer defects, factory product reset, assessing wear, inspecting product SKU, and size. This includes accurately issuing products in the system
Able to adjust and learn quickly to authenticate new or recently released products
Communicate and collaborate with Authentication and Operations leadership
Act as the primary point of contact for Chrome Hearts-related matters for your facility
Collaborate with stakeholders on other teams to train, hone, and develop new authentication techniques related to your specific category/designer [Chrome Hearts]
Develop and assist in sharing new authentication information/trends related to Chrome Hearts with your colleagues
Attend training or mentorship sessions with colleagues to increase brand and authentication knowledge
Host training or conduct mentorship sessions to contribute to team learning
Collaborate with Launch team leadership on the expansion of Chrome Hearts product offerings.
Support new category/designer [Chrome Hearts] launch through content creation and workforce training, including but not limited to timelines, stakeholder coordination, workforce management, and prioritization
Advise on prioritization for new products to be launched and implementation schedules as needed
Collaborate with Content team leadership to codify authentication materials and produce training content
Prepare for new product releases
Contribute to authentication resources and training materials related to Chrome Hearts
Other duties as assigned.