Junior Account Manager
About The Position
The Junior Account Manager is responsible for contributing to and executing the management and strategic direction of our client driven business, ensuring customer needs are met or exceeded through excellent service, proactive communication, operational delivery, and leadership. Junior Account Managers are responsible for monitoring and proactively managing day-to-day client needs. Expectations further include maintenance of client service levels, on-boarding of new customers, and excellent issue resolution. Junior Account Managers communicate directly with external partners and clients while also driving opportunities to grow client business with management support. Our Valuations team members are focused on seamless communication between clients, independent field agents, and the Solidifi team. By joining this collaborative group of individuals from diverse professional backgrounds, you will be encouraged to broaden your skillset and explore new ways to foster more seamless communication between our clients and nationwide network of field agents.
Requirements
- Bachelor’s or associate’ degree and/or a minimum of 1-2 years progressive business experience
- Incredible attention to detail and sound decision-making skills.
- Customer service, leadership, sales, and communication abilities
- Excellent written and oral communication skills
- Competency in basic computer skills and applications; proficiency in MS Excel preferred.
- Ability to work independently as well as in a fast-paced team environment.
- Ability to multi-task
- Self-starter with enthusiasm and a drive for excellence
- Caring, understanding and flexible team player
Nice To Haves
- Experience/knowledge of the mortgage banking, real estate, or appraisal management industry a plus.
Responsibilities
- Interaction with company clients (banks and mortgage companies) and external business partners
- Support excellent operational performance through pipeline management, approvals, and reporting.
- Ensure consistent and thorough communication and messaging is delivered.
- Proactively monitor valuation orders through our transaction management platforms to ensure performance targets are achieved.
- Handle 1st level escalations and ensure issue escalation and/or resolution in a timely manner.
- Support and serve as backup for Account Managers
- Monitor, analyze and report on client usage, performance and make recommendations to achieve business targets.
- Coordinate with Account Managers and Director of Operations to identify areas of opportunity.
- Support the development and growth of client relationships through strategic plan execution, supported by management.
- Other duties and projects as assigned.
Benefits
- health, dental, and vision insurance
- life insurance (basic and voluntary)
- short- and long-term disability coverage
- FSA plan
- 401(k) with company match
- Wellness webinars
- employee assistance programs
- paid time off
- volunteer time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
