Junior Account Manager

The Evans Network of Companies•Lakeland, FL

just now•Onsite

About The Position

Are you someone who enjoys building strong relationships, solving problems, and helping businesses succeed? As a Junior Account Manager, you’ll be the go-to person for your customers — their trusted partner, strategic advisor, and day-to-day point of contact. This is a relationship-driven, growth-focused role where you’ll spend 70–80% of your time directly working with customers and the remaining 20–30% leading internal projects like launching new shipping lanes, developing pricing strategies, and conducting quarterly business reviews. If you enjoy being customer-facing, thinking strategically, and driving revenue growth — this is the role for you.

Requirements

High school diploma or equivalent
6+ months of customer service experience within an office environment
Proficient in MS Office, emphasis in Excel
Strong typing skills
Effective negotiation skills
Ability to remain calm under pressure and maintain composure
Ability to efficiently pivot from one task to another throughout the day
Team player with ability to influence execution
Eager to learn and open to different methods of execution
Strong sense of urgency
Excellent verbal and written communication skills

Nice To Haves

Account management experience
New customer prospecting experience
Experience managing multiple customers simultaneously
Bachelor’s degree in business, supply chain, or related field
Proficient with Power BI
Bilingual, English/Spanish
Strong data analysis skills

Responsibilities

Serve as the primary liaison between our company and your assigned customers; building trust, understanding their goals, and ensuring we deliver real value to their business
Manage a book of business with defined revenue goals; maintaining and growing account revenue while meeting (or exceeding!) quotas for each account
Using market data, industry trends, and historical insights, develop and present freight rate quotes — whether for individual shipments or long-term contracts
In addition to growing existing accounts, you’ll actively seek new customers through cold calls, emails, networking, and relationship building
When service issues arise, you’ll take ownership — working with internal teams to resolve concerns quickly and maintain client satisfaction
You’ll collaborate closely with the President of New Age Logistics and the Director of Operations, as well as other internal departments to launch new shipping projects, open new freight lanes, develop pricing solutions, conduct quarterly business reviews, and ensure customer requests are executed smoothly
Stay in regular contact with your accounts to assess needs, clarify expectations, and uncover opportunities for growth

Benefits

Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
Dental and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)
The opportunity to work with good humans!