Jr. Member Experience Coordinator - PS MIA
About The Position
The Jr. Member Engagement Coordinator supports the Sales and Membership teams in delivering a highly personalized and seamless experience for ultra–high-net-worth guests and members. This role plays a critical part in managing client interactions across the full sales and relationship lifecycle, from initial inquiry through onboarding and ongoing engagement. The ideal candidate is detail-oriented, polished, and service-driven, with a strong interest in luxury hospitality and relationship-based sales. Acting as a key liaison between clients, internal teams, and strategic partners, the Jr. Member Engagement Coordinator ensures that all communications, data, and experiences reflect PS' commitment to excellence, confidentiality, and bespoke service. This position offers exposure to high-level client engagement while supporting the commercial growth of an exclusive, global hospitality brand.
Requirements
- Exceptional written and verbal communication skills with the ability to engage confidently and professionally with UHNW clientele
- Highly detail-oriented and impeccably organized, with the ability to prioritize multiple tasks in a fast-paced, service-driven environment
- Strong interpersonal, relationship-building, and problem-solving capabilities
- Quick to learn established processes, master them, and identify opportunities for refinement and continuous improvement
- Comfortable operating in a dynamic, high-touch luxury environment where responsiveness and precision are critical
- Results-driven mindset with a commitment to excellence, discretion, and the highest level of integrity
- Adaptable and flexible as priorities evolve and new markets develop
- Willingness and ability to travel domestically and internationally as required
- Minimum education requirement of High school Diploma/GED
- Pass a pre-employment drug screening + background check
- Collection of SSN as part of the background check process will be required
- Must be authorized to work in the United States
Nice To Haves
- 2+ years experience in UHNWI B2C sales
- Experience working around confidential and sensitive information
- Salesforce pipeline management experience
Responsibilities
- Partner closely with the Sales and Membership teams to support UHNW clients throughout the full lifecycle of the relationship, including initial inquiry, enrollment, bespoke onboarding, and ongoing account support
- Serve as a key point of coordination for client interactions, ensuring a seamless, highly personalized experience aligned with luxury service standards
- Maintain mastery of Salesforce.com to accurately log, track, and report client interactions, preferences, and sales activity with exceptional attention to detail and confidentiality
- Build and manage targeted prospect and client segments within Salesforce to support proactive outreach and relationship cultivation
- Educate, consult, and advise prospective and existing members on PS' curated services, amenities, and bespoke offerings, tailoring recommendations to individual client needs and expectations
- Host and support virtual presentations, private briefings, and educational meetings with strategic partners and prospects
- Correspond with UHNW members, advisors, and partners via phone and email in a polished, professional, and discreet manner
- Provide guided, in-person tours of PS, articulating the brand’s value proposition, service philosophy, and experiential offerings with confidence and sophistication
- Attend exclusive prospecting, networking, and industry events with the intent of cultivating new relationships and converting qualified prospects into long-term clients
- Support sales initiatives and special projects as the business expands into new markets and client segments
Benefits
- Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
- 401K retirement plan with company matching
- Health and Dependent care FSA and HSA with company matching
- Merit-based raises and bonuses
- 12 PTO Days / 6 Paid Sick Days Prorated Annually
- Monthly Health & Wellness and phone reimbursement
- Paid training
- A great career path with promotion opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
