Jr. Key Concierge Facilitator

ImagineSoftware • Charlotte, NC

38d • Onsite

About The Position

The Jr. Key Concierge Facilitator role is an essential role within the organization, and we are looking for a motivated individual to join us! The Jr. Key Concierge Facilitator is responsible for growing relationships with clients and providing excellent anticipatory customer service. This is an ideal position for someone who is positive, enthusiastic, discerning and influential. We are an innovative company that evolves quickly, so come ready to learn at a fast pace!

Requirements

• Ability to assist clients in an accurate, timely and professional manner, including proactive updates and expectation management
• Pleasant, positive and enthusiastic demeanor with client-first mindset
• Strong attention to detail with demonstrated accountability for follow-through and completion of deliverables
• Excellent verbal and written communication skills, including clear documentation of client interactions and action items
• Strong time-management and organizational skills
• Strong interpersonal skills and the ability to collaborate across departments to achieve client and project goals
• Business analyst skills with the ability to interpret data and identify trends or opportunities
• Intermediate proficiency in Microsoft Office applications
• Must be willing to work a flexible work schedule, including evenings and weekends, consistent with the needs of the client

Nice To Haves

• 4-year degree preferred

Responsibilities

• Serve as the primary coordinator for assigned Concierge clients
• Build and maintain professional client relationships through consistent communication, responsiveness, and follow-through
• Assist in analyzing client reporting data to identify trends, risks, or opportunities, escalating findings to management as appropriate
• Prepare and deliver internal reports on client performance, client activity, and outstanding items.
• Coordinate client projects and initiatives, ensuring action items are completed on schedule
• Schedule and facilitate recurring client meetings, including preparing agenda, documenting notes, and tracking follow-up actions
• Identify potential risks or client concerns early and escalate to management
• Collaborate cross-functionally to support client needs and ensure successful project completion
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level