Journeyman Field Support Representative

Saalex•Quantico, VA

8d•$47 - $53•Onsite

About The Position

Greenfield Engineering, a Saalex Company is seeking a Journeyman Field Support Representative in Quantico, VA to support the development, test and fielding of the presidential helicopter VH software support activity. Candidate will directly support operational squadron with technical expertise on mission systems operation, typical operational scenarios and advanced troubleshooting techniques. Candidate will provide technical continuity and training at the squadron level as Marines learn new mission systems. Candidate will serve as the technical conduit between squadron, software support activities and program office. Working knowledge of tactical communications, networking, mission systems, test tools and MIL-STD-1553 is required.

Requirements

Working knowledge of tactical communications, networking, mission systems, test tools and MIL-STD-1553 is required.
3 years of related experience and a BS degree OR 7 years of related experience and HS required.
Top Secret clearance required with the ability to obtain a Yankee White clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

Nice To Haves

Understands and maintains basic test aircraft and equipment configurations
Working knowledge of the VH-92A helicopter
Familiarity with fleet support initiatives
Basic understanding of software loading of avionics
Thorough understanding of military avionics and subsystem
Knowledge of routing, switching and firewalls

Responsibilities

Act as the liaison between the operational squadron and the development / engineering activity / FST/ SSA / PMA
Work alongside service members to complete avionics configuration and grooming activities
Perform and Support Software loading on-site
Oversee laptop maintenance to include updates, STIGs and scans
Troubleshoot software issues found in the fleet, test, and/or lab
Evaluate issues to reproduce, validate, investigate and aid in work-around definitions
Support TD development and observe verification
Maintain technical continuity and training at the squadron
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively
Perform advanced troubleshooting of aircraft electrical, LAN/WAN, secure communications, and mission network systems, reducing repeat discrepancies and minimizing aircraft downtime during high-visibility missions.
Identify recurring system failures and document root cause trends, contributing to engineering change proposals and technical publication updates.
Maintain strict configuration control of mission system hardware and software baselines, ensuring compliance with program security and operational standards.
Support system upgrades, field modifications, and integration efforts by validating installation, conducting operational checks, and reporting performance metrics to program stakeholders.
Deliver rapid fault isolation across electrical, network, and proprietary communication subsystems to ensure mission readiness during on-site operations and deployments.
Provide operator and maintainer training while safeguarding configuration control and facilitating secure hardware accountability and return.
Other duties as assigned or required.