Field Support Representative

Dohrn•Strafford, MO

2d•$18•Onsite

About The Position

Overview Dohrn Transfer is your complete Midwestern transportation partner. We offer less-than-truckload, truckload and value-added services throughout our 10-state service area. Our family operated company provides the attention and flexibility that only a regional carrier can, backed by excellence in service and powerful logistical tools. Dohrn is currently seeking a Part Time Field Support Representative for our Springfield, MO Terminal! Hours: Monday - Friday, 7:00am-12:00pm Pay is $18.00/Hour PURPOSE To provide general clerical support to Daily Dispatch and drivers. To handle OS&D issues and provide excellent customer service to both internal and external customers.

Requirements

Valid Driver License
High School completion or equivalent
Computer skills including Microsoft Office
Data entry, 10-key and typing experience
Detail-oriented, organized
Good communication skills- verbal and written
Excellent customer service skills
Problem solver, self-motivated
Ability to multi-task in a fast-paced environment and react to change productively
Ability to work in a team as well as individually
Excellent attendance

Responsibilities

Prepare paperwork for launching drivers
Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
Provide clerical support for Operations
Complete daily reports for OS&D, payroll, driver hours, and attendance
Contact customers to schedule appointments, residential, and driver collect/COD shipments
Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
Dispatch pickups to Drivers and answer Driver questions
Check in drivers, ensuring their paperwork is intact and complete
Collect and review all driver paperwork for accuracy
Help educate drivers on proper paperwork completion
Enter Driver Vehicle Inspection Report data
Scan bills of lading, delivery receipts, manifests, strip sheets
Image and index all documents to the central imaging system
Work in Imaging
Check to ensure all documents have been scanned
Perform other data entry as needed
Perform other duties as needed