DSHS FTAA Journey-Level IT System Administrator

State of Washington • Spokane County, WA

31d

About The Position

The Finance, Technology, and Analytics Administration (FTAA) is seeking a Journey-Level System Administrator to support critical IT operations that directly enable our mission. This position supports Eastern State Hospital (ESH) and related Behavioral Health and Habilitation Administration (BHHA) programs by installing, analyzing, designing, maintaining, and troubleshooting enterprise systems accessed both locally and remotely. As a key member of the IT Infrastructure & Operations (ITIO) team, you will make important decisions about system deployment, upgrades, security, and maintenance that have significant impact on the short- and long-term success of BHHA services. Your work ensures the stability, performance, and security of systems relied upon by clinical, administrative, and support staff who serve some of Washington's most vulnerable residents.

Requirements

• Knowledge of modern Microsoft Operating systems and programs
• Working knowledge of cloud technologies
• Expertise in group policy and enterprise fleet management
• Ability to demonstrate empathy and a calm demeanor
• Project management skills
• Ability to develop strong working relationships
• Certified Information Systems Security Professional (CISSP) and  , , ITIL 4 certifications
• Ability to clearly communicate highly technical information at various levels both orally and in writing
• A bachelor's degree or higher with a major emphasis in computer science AND three years of experience in information technology analysis, systems administration, or troubleshooting/problem-resolution;
• OR Seven years of experience in systems administration, installing or supporting systems such as access/security systems, networks, servers, and/or applications.
• Current Resume
• Cover letter
• Three professional references

Responsibilities

• Install, configure, analyze, and maintain mission-critical systems supporting Eastern State Hospital and BHHA locations statewide.
• Troubleshoot complex system issues, including isolating defects, analyzing root causes, and implementing effective resolutions.
• Research, evaluate, and implement new systems, technologies, and security best practices to meet BHHA requirements.
• Ensure all systems development and changes follow DSHS policies for change authorization, release management, documentation, and security compliance.
• Develop new systems and application integrations, collaborating with project managers to create and maintain required project documentation.
• Administer backup and restoration systems, ensuring rapid recovery in the event of system failures or data loss.
• Provide mentorship and guidance to team members supporting hospital staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Economic Programs
• Number of Employees: 5,001-10,000 employees