Journey Ambassador (temporary)

Hilton•Albuquerque, NM

14d

About The Position

A Journey Ambassador is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. As a Journey Ambassador, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Greet and escort arriving and departing guests to and from their accommodations. Responsible for making the guest feel at home by extending a warm welcome Retrieve and transport guest luggage Inspect guest rooms and acquaint guests with these rooms and their features Respond to guest inquiries and requests in a timely, friendly and efficient manner Organize and store luggage, as needed, according to guidelines Assist in the maintenance, appearance and functionality of equipment

Requirements

Positive attitude and communication skills
Ability to work flexible hours
Ability to work under pressure
Ability to work on own and as part of a team
Commitment to respond to Guest requests and deliver high levels of service
Excellent grooming standards
Languages: English and Spanish

Responsibilities

Greet and escort arriving and departing guests to and from their accommodations.
Responsible for making the guest feel at home by extending a warm welcome
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Assist in the maintenance, appearance and functionality of equipment