Job Center Specialist II - RESEA Facilitator

State of Vermont • Burlington, VT

15d • Onsite

About The Position

The Vermont Department of Labor's mission is to improve the lives of working Vermonters. We are in search of an organized, results-driven individual who will approach each workday with an OPERATIONAL EXCELLENCE mindset. The person in this role will provide compassionate service with professionalism and integrity in all interactions. Ensuring equity, access and belonging for all our staff and our customers are requirements of this position.
The Job Center Specialist II: Re-Employment Services and Eligibility Assessment (RESEA) candidate will be responsible for promoting and referring customers to Vermont Department of Labor Workforce Development Services. Customers in this role include Unemployment Insurance beneficiaries, dislocated workers, and job seekers.
This role provides individualized case management services and conducts initial and subsequent fact-finding interviews with claimants. The role involves analytical inquiries, and a technical knowledge base involving Unemployment Insurance eligibility and compliance. Staff provide information, access, and referrals to an array of Vermont Department of Labor, Workforce Development services including Re-Employment focused services. Such services may include resume writing, interview skills preparation, job search assistance, access to state/federal training programs, and individualized case management related to a customer's needs and goals with the aim of creating a service plan that promotes re-employment. Significant data entry and compliance with technical programmatic reporting is essential to this position as well as demonstrating customers' continued eligibility and compliance for Unemployment Insurance benefits and the RESEA program.
Work is performed under the supervision of the VDOL Regional Manager and/or Supervisor and supported by the statewide RESEA Program Administrator with the expectation that a significant amount of independent judgement will be exercised in the performance of the duties.
Daily travel to Montpelier will be required during the initial training six-week training period: The six-week training period will focus on learning Unemployment Insurance rules, regulations, and procedures. This position will be based in Burlington, working in-office five days per week from 7:45am-4:30pm with occasional travel required for statewide staff trainings. Occasional overtime is offered. Private means of transportation is necessary.

Requirements

• Bachelor's degree AND three (3) years or more of experience in either: employment services, human services, human resources, or vocational counseling.
• Associate's degree AND five (5) years or more of experience in either: employment services, human services, human resources, or vocational counseling.
• High School diploma or equivalent AND seven (7) years or more of experience in either: employment services, human services, human resources, or vocational counseling.

Responsibilities

• promoting and referring customers to Vermont Department of Labor Workforce Development Services
• provide individualized case management services
• conduct initial and subsequent fact-finding interviews with claimants
• provide information, access, and referrals to an array of Vermont Department of Labor, Workforce Development services including Re-Employment focused services
• resume writing
• interview skills preparation
• job search assistance
• access to state/federal training programs
• individualized case management related to a customer's needs and goals with the aim of creating a service plan that promotes re-employment
• data entry
• compliance with technical programmatic reporting
• demonstrating customers' continued eligibility and compliance for Unemployment Insurance benefits and the RESEA program

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level