Jira Administrator

TEKsystems•Baltimore, MD

3d•$20 - $25•Hybrid

About The Position

The Jira Administrator is responsible for the administration, configuration, optimization, and ongoing support of Atlassian Jira and related tools to enable effective project management, agile and hybrid development practices, and workflow automation. This role partners closely with development teams, project managers, and business stakeholders to ensure Jira and the Atlassian ecosystem are leveraged effectively for tracking, reporting, collaboration, and continuous improvement. Application Administration • Configure and maintain Jira projects, workflows, screens, issue types, custom fields, permissions, and notifications. • Administer users, groups, and roles to ensure appropriate access control. • Monitor system performance, availability, and health; troubleshoot and resolve issues. • Assist with regular system upgrades, platform maintenance, and security patching in compliance with organizational standards. • Support and participate in Jira Server/Data Center to Jira Cloud migration activities, as applicable. ________________________________________ Customization & Optimization • Design and implement custom workflows, dashboards, reports, and automation rules to support business and technical teams. • Administer and support third party add ons/plugins (e.g., ScriptRunner, Automation tools, reporting extensions). • Integrate Jira with other enterprise tools (e.g., ServiceNow, Confluence, Slack, CI/CD pipelines). • Continuously evaluate and optimize Jira usage, performance, and configuration to meet evolving organizational needs. ________________________________________ Support & Training • Provide Tier 2/3 support for Jira related incidents and service requests. • Manage and resolve Incident and Request tickets in accordance with service standards. • Develop and deliver training sessions, quick start guides, and documentation for end users and project teams. • Act as a liaison between technical teams and business stakeholders, translating requirements into effective Jira configurations. ________________________________________ Data Management & Reporting • Ensure data integrity, system backups, and audit readiness. • Generate and maintain reports and dashboards for project tracking, performance metrics, and executive visibility. • Support data migration, cleanup, and validation activities as required.

Requirements

Jira
Confluence
Administration
Atlassian
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
3–5 years of hands on experience administering Jira Server or Jira Data Center in a mid sized or large organization.
Experience supporting Agile methodologies (Scrum, Kanban) and hybrid project management approaches.
Demonstrated experience configuring Jira for both technical and business users.
Must have Jira/ Atlassian experience in an enterprise environment

Responsibilities

Configure and maintain Jira projects, workflows, screens, issue types, custom fields, permissions, and notifications.
Administer users, groups, and roles to ensure appropriate access control.
Monitor system performance, availability, and health; troubleshoot and resolve issues.
Assist with regular system upgrades, platform maintenance, and security patching in compliance with organizational standards.
Support and participate in Jira Server/Data Center to Jira Cloud migration activities, as applicable.
Design and implement custom workflows, dashboards, reports, and automation rules to support business and technical teams.
Administer and support third party add ons/plugins (e.g., ScriptRunner, Automation tools, reporting extensions).
Integrate Jira with other enterprise tools (e.g., ServiceNow, Confluence, Slack, CI/CD pipelines).
Continuously evaluate and optimize Jira usage, performance, and configuration to meet evolving organizational needs.
Provide Tier 2/3 support for Jira related incidents and service requests.
Manage and resolve Incident and Request tickets in accordance with service standards.
Develop and deliver training sessions, quick start guides, and documentation for end users and project teams.
Act as a liaison between technical teams and business stakeholders, translating requirements into effective Jira configurations.
Ensure data integrity, system backups, and audit readiness.
Generate and maintain reports and dashboards for project tracking, performance metrics, and executive visibility.
Support data migration, cleanup, and validation activities as required.