Jewelry Service Consultant

Day's Jewelers • Augusta, ME

5h

About The Position

Jewelry Service Consultants care for our customers and provide support to the sales department for point-of-sale transactions, jewelry restoration, repair, service intake and tracking, perform minor repairs such as engraving and battery replacement, product receiving and shipping, special order placement and tracking, and processing of credit and layaway payments. This position requires excellent communication and conflict resolution skills, computer knowledge, and the ability to manage many tasks efficiently in a fast-paced environment.

Requirements

• High School Diploma or GED
• Patience
• Great listener
• Kind and empathetic
• Task organization skills
• Conflict Resolution skills
• Possess good communication skills
• Have good moral character due to high-value products

Nice To Haves

• Two+ years’ experience in a retail customer-service-related role, jewelry experience, JA, DCA, and GIA Certifications

Responsibilities

• Repair Intake and Layaway Maintenance
• Point of Sale Support and Customer Satisfaction
• Day’s Credit
• Work Environment, Supplies, and Tools
• Special Orders
• Shipping and Mailing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees