Java Support Analyst

Qualitest Group • Atlanta, GA

281d • $105,000 - $115,000 • Hybrid

About The Position

The Java Support Analyst is responsible for maintaining, troubleshooting, and optimizing enterprise Java applications. This role involves incident resolution, performance tuning, API troubleshooting, database optimization, and CI/CD deployment support. The analyst will work in an Agile, DevOps-driven environment and support legacy modernization, application enhancements, stabilization, and performance improvements for mission-critical applications in Freight, Rail, and Logistics industries.

Requirements

• 7-8 years of overall experience in Java development and support.
• Proficiency in Java, Spring Boot, Hibernate, JPA, REST APIs, and Microservices.
• Experience with database performance tuning (Oracle, MySQL, PostgreSQL, SQL Server, MongoDB).
• Familiarity with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps).
• Experience with cloud platforms (AWS, Azure, GCP) and containerized deployments (Docker, Kubernetes).
• Experience with monitoring tools (Splunk, ELK, Dynatrace, AppDynamics, New Relic).
• Knowledge of security frameworks (OAuth, JWT, SAML, SSL/TLS, LDAP, Active Directory).

Responsibilities

• Provide Level 2/3 support for Java applications, resolving production issues, API failures, and backend errors.
• Diagnose and troubleshoot Java-based application crashes, memory leaks, and performance bottlenecks.
• Analyze logs using Splunk, ELK Stack, Dynatrace, AppDynamics, or New Relic.
• Work with ITIL-based Incident, Problem, and Change Management processes.
• Perform root cause analysis (RCA) for recurring production issues and implement permanent fixes.
• Debug and analyze Java applications built on Spring Boot, Hibernate, and Microservices.
• Fix issues related to RESTful APIs, SOAP web services, JSON/XML parsing, and data serialization.
• Optimize Garbage Collection (GC), CPU, and memory utilization for Java applications.
• Work with Java profiling tools (JVisualVM, YourKit, JProfiler) to identify slow processes.
• Assist developers in resolving code-level defects and SQL performance issues.
• Troubleshoot REST APIs, SOAP services, and microservices connectivity issues.
• Monitor and debug API Gateway traffic (Kong, Apigee, AWS API Gateway, or Azure API Management).
• Handle authentication and security for APIs using OAuth 2.0, JWT, SAML, and LDAP.
• Work on third-party system integrations with SAP, Salesforce, ServiceNow, or Workday.
• Analyze and optimize SQL queries, stored procedures, and indexing strategies.
• Troubleshoot deadlocks, connection pooling, and slow DB transactions in Oracle, PostgreSQL, MySQL, or SQL Server.
• Work with NoSQL databases like MongoDB, Cassandra, or DynamoDB for cloud-based applications.
• Manage ORM (Hibernate, JPA) configurations for efficient database transactions.
• Support CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.
• Work on Docker and Kubernetes-based deployments for Java applications.
• Assist in automated testing and validation before production releases.
• Troubleshoot deployment failures, rollback strategies, and hotfix releases.
• Monitor Java applications deployed on AWS, Azure, or GCP using CloudWatch, Azure Monitor, or Stackdriver.
• Support containerized deployments using Kubernetes, OpenShift, or ECS.
• Manage logging, monitoring, and alerting for cloud-native Java applications.
• Assist in configuring Infrastructure as Code (Terraform, Ansible, or CloudFormation) for DevOps automation.
• Ensure Java applications comply with security standards (GDPR, HIPAA, SOC 2, ISO 27001).
• Monitor and mitigate security vulnerabilities using SonarQube, Veracode, or Fortify.
• Implement SSL/TLS security measures and API rate limiting to prevent abuse.
• Work in Agile (Scrum/Kanban) environments for application support and bug fixes.
• Maintain technical documentation, troubleshooting guides, and runbooks.
• Conduct knowledge transfer sessions for junior support engineers.

Benefits

• 401k plan with company matching contributions.
• Competitive healthcare benefits with HSA matching.
• Learning & Development platform with 50,000+ courses and mentorship programs.
• Corporate Wellness Program with gym membership reimbursement.
• Bonuses via Client Referral and Employee Referral Programs.
• Recognition programs for employee achievements.
• Employee Perks for discounts on travel and electronics.
• Flexible and casual work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree