Java Production Support Manager
About The Position
As a Java Production Support Manager , you will oversee end-to-end production support for enterprise Java applications, ensuring seamless operations and rapid incident resolution. You will lead a team responsible for monitoring, troubleshooting, and maintaining application health, while collaborating with development, infrastructure, and business teams to prevent issues and enhance observability. Your responsibilities include managing incident, problem, and change processes, implementing automation to reduce manual effort, and driving proactive measures to improve system reliability. This role offers the opportunity to influence service excellence and deliver high-impact solutions in a dynamic, fast-paced environment. Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Requirements
- Bachelor's degree in computer science, IT, Engineering.
- 15+ years in IT support, customer service, or technical support with 5+ years in a leadership or supervisory role.
- Experience with ITIL processes (Incident, Problem, Change Management)
- Proficient in Java and any frontend technologies (ReactJS / Angular JS / Vue), SQL, Scripting (Python, PowerShell), AWS
- Support tools (ServiceNow, Jira)
- Strong communication (written & verbal) & interpersonal skills.
- Problem-solving & analytical skills.
- Team management, motivation, and mentoring.
- Customer service orientation & stakeholder management.
- Ability to work under pressure, prioritize, and adapt.
- Understanding of project life cycles, continuous improvement, and process management.
Responsibilities
- Team Leadership
- Incident & Problem Management
- Process Improvement
- Performance & Metrics reporting
- Stakeholder Communication
- Release & Change Management
- Monitoring & Alerting
- Stability & Reliability
- Proactive Problem Solving
- Improving Observability
- Identify Automation areas & implementation
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
