Manager, Production Support

Cook Systems • Tampa, FL

8h

About The Position

We are seeking an experienced Production Support Manager to lead and manage the daily operations of our Production Support group. This role involves developing and implementing policies and procedures to ensure efficient production support, including operator training, data center scheduling, and systems recovery. The Production Support Manager will monitor and report production outages and perform proactive analysis to maintain high availability and service level attainment. This position requires collaboration with IT and business unit personnel to achieve operational excellence.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• A minimum of 7 years of IT work experience, including managing teams responsible for production and operations support.
• In-depth knowledge of computer operations, monitoring and control, systems recovery, and production processing control.
• Middle-level management experience in data center operations.
• Experience working under general direction of senior-level management.
• Proven ability to manage and mentor supervisors, project leaders, and technical staff.
• Strong analytical and problem-solving skills with a proactive approach.

Responsibilities

• Manage the daily operations of the Production Support group, ensuring seamless production and operations support.
• Develop and implement policies and procedures for efficient production support, including operator training and data center scheduling.
• Monitor and report all production outages, ensuring timely resolution and communication.
• Perform proactive analysis to identify factors impacting high availability and service levels.
• Collaborate with IT and business unit personnel to align production support activities with business objectives.
• Manage and mentor supervisors, project leaders, and technical staff in the Production Support group.
• Lead multiple complex projects as a project leader and subject matter expert.

Benefits

• Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
• Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees