Java Production Support Engineer

Cognizant Technology Solutions•Plano, TX

9d•$60,000 - $90,000•Hybrid

About The Position

We are looking for a skilled Java Production Support Engineer to ensure the stability, reliability, and performance of mission-critical Java-based applications in a fast-paced enterprise environment. This role focuses on monitoring, troubleshooting, and resolving production issues while driving automation and continuous improvement. The ideal candidate combines strong technical expertise in Java technologies with problem-solving skills and a solid understanding of ITIL processes to maintain seamless operations and minimize downtime. About the role As a Java Production Support Engineer , you will be responsible for end-to-end support of Java applications in production. Your day-to-day activities will include monitoring system health, analyzing logs and metrics, debugging application issues, and collaborating with development and infrastructure teams to resolve incidents quickly. You will also contribute to root cause analysis, implement automation to reduce manual effort, and ensure compliance with security and operational best practices. This role requires adaptability, attention to detail, and a proactive approach to improving system reliability and efficiency. Please note, this role is not able to offer visa transfer or sponsorship now or in the future In this role, you will: A Production Support Engineer ensures smooth operations of live systems by monitoring, troubleshooting, and resolving issues, acting as a bridge between users, development, and operations teams, focusing on stability, performance, and continuous improvement through root cause analysis, automation, and documentation to minimize downtime and enhance efficiency.

Requirements

Bachelor's degree in Computer Science, IT, Engineering, 10+ years in IT support, customer service, or technical support
Experience with ITIL processes (Incident, Problem, Change Management)
Proficient in Java and any frontend technologies (ReactJS / Angular JS / Vue), SQL, Scripting (Python, PowerShell), AWS.
Support tools (ServiceNow, Jira).
Strong communication (written & verbal) & interpersonal skills.
Problem-solving & analytical skills.
Team management, motivation, and mentoring.
Customer service orientation & stakeholder management.
Ability to work under pressure, prioritize, and adapt.
Understanding of project life cycles, continuous improvement, and process management.