Production Support Engineer
About The Position
At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry. We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline. We are seeking a Production Support Engineer to ensure the reliability, performance, and quality of our platform in production. This role involves monitoring live systems, resolving issues, and validating new features and fixes through rigorous testing.
Requirements
- 3+ years in Production Support, preferably in fintech or marketplace platforms.
- SQL proficiency for debugging data issues.
- Unix Logs debugging for diagnosing issues in real-tim
- Strong troubleshooting skills and experience with tools like Jira, and Postman.
- QA knowledge including test case creation, execution, and automation
- Familiarity with CI/CD pipelines and release management.
- Experience with multi-role platforms and user journey validation.
- Excellent communication and documentation skills.
Nice To Haves
- Experience in home improvement, lending, or financial services platforms.
- Understanding of compliance standards
- Exposure to Agile/Scrum methodologies.
Responsibilities
- Monitor production systems and proactively identify performance or functional issues.
- Investigate and resolve incidents, working closely with development, QA, and Operations teams.
- Validate hotfixes and deployments in real-time
- Perform root cause analysis and document findings for continuous improvement.
- Execute manual and automated QA tests for hotfixes, releases, and new features.
- Validate workflows involving applicants, contractors, and lenders.
- Ensure data integrity and compliance across integrations (e.g., credit checks, lender APIs).
- Act as a technical liaison for customer support teams.
- Investigate user-reported issues and provide timely resolutions.
- Maintain and improve alerting, logging, and dashboard systems.
- Participate in release planning and post-deployment verification.
Benefits
- This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
