Japanese Bilingual Call Center Associate

Staffmark Group•Torrance, CA

51d•$24•Onsite

About The Position

Japanese Bilingual Call Center Associate will provide customer service and support for travel-related inquiries, assisting customers with reservations, ticketing, and other travel arrangements. The company offers comprehensive training, allowing candidates without prior customer service experience to succeed in the role, as long as they can effectively perform the job after training. Flexible scheduling options are available through the Shift Swap / Day Trade system, allowing team members to exchange workdays with one another. By combining this flexibility with vacation or holiday time, employees can take extended breaks of up to one week or even one month.

Requirements

Japanese Bilingual - Professional level Japanese reading writing required.
Availability to work within the designated shift schedule.
Strong computer literacy and ability to operate telephone and internal IT systems effectively.

Nice To Haves

Prior experience in the travel industry is a plus.

Responsibilities

Handle customer inquiries regarding travel bookings, ticketing, seat assignments, and payment processing.
Assist customers in making new reservations or modifying existing domestic and international flight bookings.
Provide technical support for website and mobile navigation.
Address customer questions, complaints, and concerns with professionalism, aiming for first-call resolution.
Utilize various computerized systems to support customers and daily operations.
Foster a positive and service-oriented experience for all customers.
Perform additional administrative tasks as needed.