Bilingual Call Center Associate

Promise • Fairfield, CA

3d • Onsite

About The Position

The Call Center Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs. Based in Fairfield, CA, you will thrive in a fast-paced environment, offering clear communication and reliability. Your role is essential in helping clients regain financial stability.

Requirements

• At least 1 year of experience in a call center or client service role.
• Bilingual in English and Spanish to effectively support a diverse client base.
• Strong communication skills, dependability, and a positive attitude.
• Ability to stay organized while handling multiple inquiries and delivering high client satisfaction.
• Availability to work on-site full-time in our Fairfield, CA office.

Responsibilities

• Respond to client inquiries through phone, email, and text, delivering accurate and clear communication.
• Assist bilingual clients in English and Spanish to fully utilize Promise's services.
• Escalate complex issues to the appropriate teams for swift resolution.
• Inform clients about special relief programs and assist them through the application process.
• Maintain detailed records of client interactions to ensure consistent, high-quality service.

Benefits

• Equity for All: All full-time employees receive stock options to share in our company’s success.
• 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
• On-Site Role in Fairfield, CA: Enjoy a focused, supportive environment with access to real-time guidance and resources to help you succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed