January Assistant Manager

Southall • Franklin, TN

1d

About The Position

Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The January Assistant Manager supports the General Manager in overseeing daily operations of January. This role is responsible for delivering elevated, Forbes-level service, while leading service execution, team development, and operational excellence across all meal periods, including Brunch and Tea programs.

Requirements

• 3-5 years of progressive leadership experience in upscale or luxury restaurant or hospitality environments
• Demonstrated experience supporting or leading daily front-of-house operations with a strong focus on Forbes service standards and refined guest engagement
• Hands-on experience executing Brunch and Tea service, including pacing, presentation, and elevated service rituals
• Proven ability to coach, train, and develop service teams, reinforcing accountability, consistency, and attention to detail
• Experience serving as Manager on Duty, confidently leading service and handling operational decision-making
• Strong collaboration experience with culinary and beverage teams to ensure seamless menu knowledge and service execution
• Working knowledge of labor management, scheduling, and operational reporting
• Experience managing guest feedback and service recovery with professionalism, empathy, and discretion
• Solid understanding of safety, compliance, and hospitality operating standards
• Must be able to push, pull and lift 50 lbs
• Available to work weekends, evenings and/or holidays
• Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions

Nice To Haves

• 4-year college degree preferred, but combination of education and relevant position training and experience will be considered

Responsibilities

• Support daily restaurant operations while upholding Forbes service standards and Southall brand expectations
• Oversee execution of Brunch and Tea programs, ensuring refined service flow, presentation, and guest experience
• Actively coach and hold team members accountable to Forbes service principles, including anticipatory service and attention to detail
• Assist in training, scheduling, and development of front-of-house team members
• Lead service execution with a focus on consistency, pacing, and luxury hospitality standards
• Partner with culinary and beverage teams to ensure menu knowledge and service alignment across all offerings
• Uphold Southall Operating Criteria, safety standards, and compliance requirements
• Support labor management, scheduling, and operational reporting
• Manage guest feedback and service recovery with professionalism and discretion
• Serve as Manager on Duty and act as General Manager in their absence
• Perform additional duties and projects as assigned by Southall leadership

Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level