Janitorial Supervisor

ABM • Tacoma, WA

16h • $33

About The Position

We are seeking a highly organized and proactive Janitorial Supervisor to oversee janitorial operations across multiple client sites. This role is responsible for ensuring high-quality service delivery, maintaining compliance with health and safety standards, and fostering strong client relationships. The ideal candidate will have experience in janitorial services, team leadership, and operational management.

Requirements

• At least 2 years of experience supervising employees.
• Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
• MS Office (Outlook, Word, Excel) proficiency required.
• Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
• Proven ability to handle confidential information with discretion.
• Detail-oriented with a high level of accuracy.
• Strong organizational, multi-tasking, and prioritization skills.
• Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
• Resourceful team player with a positive outlook and approachable demeanor.
• High School Diploma or GED (Required)

Nice To Haves

• Experience with commercial cleaning industry is a big plus.

Responsibilities

• Establish and maintain strong client relationships with a positive customer service orientation.
• Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
• Provide leadership and support while being available for emergency and off-hour support.
• Promote strong safety culture and work environment.
• Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
• Plan and assign work schedules to ensure service delivery expectations are achieved.
• Ensure timely responses to client-reported emergency cleaning situations.
• Train staff on building and property security protocols at each assigned client location.
• Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
• Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment.
• Maintain SDS sheet and OSHA requirements.
• Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
• Train and manage Site janitorial and Porter staff.
• Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
• Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
• Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.

Benefits

• ABM offers a comprehensive benefits package.
• For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED