Janitorial Supervisor

ABM Industries•Santa Clara, CA

1d•Onsite

About The Position

This position will be directly responsible for the overall operation and supervision of a janitorial staff at an assigned location. The supervisor will establish and maintain strong client relationships, serve as the main point-of-contact for client liaisons, and ensure quality standards are met and service issues are promptly resolved. Key responsibilities include providing leadership and support, being available for emergency and off-hour support, and promoting a strong safety culture. The role involves planning and assigning work schedules, ensuring timely responses to emergency cleaning situations, and training staff on building security protocols, standard and non-standard cleaning methods, proper utilization and storage of cleaning supplies/chemicals (including SDS and OSHA requirements), and safe operation of all cleaning equipment. The supervisor will also manage janitorial and porter staff, continuously monitor employee timekeeping, identify opportunities to increase revenue through additional project work, and arrange for staff substitutions or perform work personally when absences occur.

Requirements

At least 2 years of experience supervising employees.
Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
MS Office (Outlook, Word, Excel) proficiency required.
Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
Proven ability to handle confidential information with discretion.
Detail-oriented with a high level of accuracy.
Strong organizational, multi-tasking, and prioritization skills.
Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
Resourceful team player with a positive outlook and approachable demeanor.
High School Diploma or GED (Required)

Nice To Haves

Experience with commercial cleaning industry is a big plus.

Responsibilities

Establish and maintain strong client relationships with a positive customer service orientation.
Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
Provide leadership and support while being available for emergency and off-hour support.
Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
Plan and assign work schedules to ensure service delivery expectations are achieved.
Ensure timely responses to client-reported emergency cleaning situations.
Train staff on building and property security protocols at each assigned client location.
Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
Train and manage Site janitorial and Porter staff.
Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.