Janitorial Project Manager

ABM•Atlanta, GA

7d•$85 - $90•Onsite

About The Position

An ABM Onsite Service Project Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services. Please note: this position will require the selected candidate to work events and post events as needed. This will include weekends and holidays. Compensation: $85-90K annual salary (US Dollars) The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Requirements

A passion for serving others and helping others to succeed.
Excellent personal organization skills.
Excellent follow-up and an eye for detail.
Anticipates problems and proactively implements preventative action plans.
Flexibility to respond to urgent client requests on evenings and weekends when necessary.
Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
Excellent verbal and written business communication skills.
Business savvy and financial accountability, including understanding of profit/loss statements.
Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.

Nice To Haves

Understanding of the service industry practices, process and trends.
Prior management or supervisor experience in the sports and/or entertainment fields.
Solid accounting and business acumen.

Responsibilities

Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner
utilize knowledge of labor agreements to ensure that contract provisions are met
Develop and maintain close relationship with customers
meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs
Provide customers with information regarding additional services available at ABM
Respond to customer inquiries
discuss and resolve with customer pending complaints/feedback
Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention
Inform management and leadership of status of work
identify potential issues and recommend appropriate action
Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations
Operates with high degree of autonomy
independently plans activities to meet objectives
keeps leadership informed of business issues impacting effectiveness of project
promptly escalates serious issues to immediate management
Works closely with frontline personnel to meet customer requirements
determines training requirements and identifies sources meet training and development needs
Recommend staffing levels
work with management and HR to hire, train and evaluate staff
Understand applicable union contracts and develop effective working relationship with local labor unions
Develop and maintain solid relationship with customer and be the face of ABM for the customer
Understand customer requirements and offer ABM services to meet their needs
Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work)
Monitor financial performance and identify steps required to ensure budgetary goals are met
Review budgets, costs, chargebacks and inventory control to ensure labor and supplies are within budget
Report accidents and property damage in an accurate and timely manner