Janitorial Operations Manager

Owens Reality Services•Orlando, FL

54d•$65,000

About The Position

The Janitorial Operations Manager for Owens Realty Services is responsible for leading and overseeing the entire janitorial team. The responsibilities include the main point of contact for daily operations, ensuring daily delivery of client contractual scope of services, comprehensive knowledge of the contract, programming site operations to deliver optimum labor & material efficiencies, delivery of the best in industry performance standards, recruiting & training professional team members, compliance with corporate internal controls, and achieving objectives to deliver profitability. The successful candidate will have excellent financial acumen and computer skills with a complete understanding of industry benchmarks. This position works closely with the Vice President of Janitorial Operations and client Team. This individual will interact directly with the client to understand their expectations, needs, growth opportunities, and overall objectives. Understanding of advanced operational practices and capabilities are also required.

Requirements

Excellent communication skills - verbal and written with ability to deal effectively with all levels of company and client personnel
Strong leadership qualities. Ability to supervise, train and motivate staff
A minimum of 5 years of experience as Operations Manager, including management of plant operations, maintenance, trades, and custodial.
High level of competency with Microsoft Office including, Word, Excel, and Power Point
Ability to multi-task and make good decisions under pressure
Candidate must have a proven track record of maintaining accounts with highly developed interpersonal skills and ability to quickly build rapport with all levels of staff and client
Confident positive attitude

Responsibilities

Serve as the main point of contact for the client and Owens Team
Management and supervision of field teams to ensure deliverance and quality of their duties
Ability to recruit and train new talent to meet Owens operational standards
Evaluate and justify supplies, equipment, and procurement
Develop best practices to result in a dynamic and supportive team environment
Establish work standards and job flow
Maintain a clean, healthy, and attractive environment
Continuously improve the company's operational strategy to deliver safe and quality services
Respond to the client and special requests within a timely manner
Review and approve all team hours worked within our timekeeping system
Manage all labor in accordance with the contract
Identify innovative approaches, best practices, technology, and equipment that improves the delivery and efficiency of our service offering
Standardized methodologies for janitorial and parking operation solutions, service delivery, quality assurance, and equipment
Manages all equipment maintenance and repairs
Maintains records and reports, including onsite damages to property, equipment, etc
Establish positive and long-term relationships with client and guests
Oversee all operational and team problem-solving
Enforce all uniform requirements within your team
Ensure all proper documentation is in place, adhering to local, state, & federal as well as client requirements
Support the achievement of corporate operating and financial goals
Oversees and support the budget management
Lead monthly financial and operational meeting
Support safety initiatives, including identifying and correcting safety hazards
Maintains relationships with all contractors and contractor representatives at each property
Develop Operational Procedures and Systems to work effectively and efficiently
Conduct routine and unannounced site inspections during first, second, and third shift
Know and understand all janitorial scope
Manage supply and inventory of cleaning equipment and supplies
Manage maintenance and repairs on all equipment
Administrative tasks including scheduling, payroll, etc.
Track all service contracts to fulfill annual CPI, optional renewals, and scope of work
Team player and willing to support the execution of janitorial scope
Must be able to work weekends, day and night shift and holidays if needed depending on operational needs
Be able to cross sell services and understand the business financially.