Janitorial Operations Director

ServiceMaster Twin Cities•Little Rock, AR

10h

About The Position

A Central Arkansas janitorial company is seeking a dedicated and experienced manager to lead janitorial operations across multiple customer sites across Central Arkansas. This role is crucial in ensuring exceptional service delivery, customer satisfaction, team leadership, and account retention. You’ll oversee staff performance, manage operational efficiency, and build strong, lasting client relationships.

Requirements

Leadership & People Management Proven ability to lead diverse teams, develop staff, and build a culture of accountability and growth.
Operational & Industry Expertise Solid understanding of janitorial operations, cleaning best practices, budget management, and scheduling logistics.
Integrity & Professionalism Commitment to ethical behavior, confidentiality, and upholding safety and compliance standards. Must maintain a satisfactory criminal history to work in high security buildings.
Communication & Customer Focus Strong written and verbal communication skills, with a customer-first mindset and the ability to build lasting client relationships.
Flexibility & Qualifications High school diploma or GED required
Tech-savvy with basic computer and smartphone proficiency
Flexible availability including evenings, weekends, and holidays
Physically able to perform and demonstrate cleaning tasks when needed

Responsibilities

Customer Account Management & Retention
Build and maintain strong relationships with client contacts
Ensure all cleaning services meet high standards and are completed on schedule
Respond quickly to customer concerns, identify service gaps, and recommend solutions
Proactively identify and pursue account growth opportunities
Team Leadership & Development
Hire, train, coach, and mentor supervisory and front-line staff
Motivate teams and hold them accountable for performance, professionalism, and adherence to company standards
Provide timely feedback and handle disciplinary actions with care and documentation
Operational Management
Develop and execute efficient cleaning plans tailored to each site
Manage staffing levels, scheduling, and timekeeping systems
Monitor labor budgets and ensure operational costs align with financial goals
Conduct routine inspections to guarantee cleanliness, safety, and quality standards
Adjust resources and plans to address absenteeism or changing client needs
Inventory & Resource Control
Oversee the usage, tracking, and maintenance of cleaning supplies and equipment
Manage keys and access devices to customer buildings responsibly
Communication & Collaboration
Maintain clear, professional communication with customers, employees, and leadership
Keep employees informed of client needs and changes
Support other managers with hiring, training, and new account setups
Maintain confidentiality with client and employee records at all times