Janitorial Area Manager - Charlotte, NC

NFM & J LP•Tampa, FL

10h

About The Position

The Area Manager is directly responsible for managing our client book of business. The Area Manager is responsible for ensuring that vendors meet or exceed our contractual obligations to our customers by providing quality janitorial services. The Area Manager guides the communications between janitorial services vendors and our janitorial customers.

Requirements

Must have a reliable vehicle with car insurance and a valid U.S. Driver's license.
Must be self-motivated with a strong ability to prioritize and accomplish multiple tasks, projects, and meet deadlines.
Ability to maintain high-quality interpersonal relationships.
Must be able to negotiate and collaborate with vendors at many different levels.
Some experience with and knowledge of cleaning processes and equipment.
Great verbal and written communication skills
Excellent customer relationship skills
Familiarity with the hiring process
Professional demeanor and behavior
Must be willing to work weekends and be flexible with their schedule
Must be accessible to our customers, after hours, weekends, holidays and in emergency situations
Dependable, reliable and punctual
Ability to work independently, with minimal supervision
General ability with Microsoft Office Suite (Word, Excel, Outlook, etc.)
High School Diploma or equivalent; required.
Minimum 3 years management and supervisory experience in related field, preferably account management

Responsibilities

Conducts quality control visits to ensure our customer’s needs are met.
Acts as the primary point of contact and a functional bridge between vendors and the customer.
Communicates company initiatives, procedures, and direction to the vendor in a timely manner.
Ensures that the vendors have a clear understanding of the customer requirements and expectations.
Ensures work standards are in accordance with customer requirements.
Manages chemical and equipment inventory.
Responsible for hiring, training, negotiating and developing vendor partners.
Prioritizes work responsibilities so as to give appropriate attention to all work areas in the assigned geographical area.
Communicates regularly with upper management to ensure operational continuity, track performance, and resolve any larger issues.
Responds quickly to any client or vendor complaints, requests and issues, documenting the issue and following up to resolution.
Manages the scheduling of services based on customer requirements, within specified periods.
Manages special project work as requested.
Other tasks, as assigned