Janitorial Area Manager (Richmond, VA)

The Facilities Group•Tampa, FL

44d

About The Position

The Facilities Group of companies provide a comprehensive suite of janitorial and maintenance services to a variety of industries, including healthcare, education, logistics, finance, commercial, and industrial facilities. Our principle of providing best in class service not only guides how we treat our clients but is also the foundation of our company culture. We understand the importance of culture for our employees and believe in creating an empowering professional environment with a sense of community and opportunity. The Area Manager is directly responsible for managing our client book of business. The Area Manager is responsible for ensuring that vendors meet or exceed our contractual obligations to our customers by providing quality janitorial services. The Area Manager guides the communications between janitorial services vendors and our janitorial customers. Region Supported: Richmond, VA

Requirements

Must have a reliable vehicle with car insurance.
Must possess a clean driving record with a valid U.S. Driver's License
Must be self-motivated with a strong ability to prioritize and accomplish multiple tasks, projects, and meet deadlines.
Ability to maintain high-quality interpersonal relationships.
Must be able to negotiate and collaborate with vendors at many different levels.
Some experience with and knowledge of cleaning processes and equipment.
Great verbal and written communication skills
Excellent customer relationship skills
Familiarity with the hiring process
Professional demeanor and behavior
Must be willing to work weekends and be flexible with their schedule
Must be accessible to our customers, after hours, weekends, holidays and in emergency situations
Dependable, reliable and punctual
Ability to work independently, with minimal supervision
General ability with Microsoft Office Suite (Word, Excel, Outlook, etc.)
High School Diploma or equivalent; required.
Minimum 3 years management and supervisory experience in related field, preferably account management

Responsibilities

Conducts quality control visits to ensure our customer's needs are met.
Acts as the primary point of contact and a functional bridge between vendors and the customer.
Communicates company initiatives, procedures, and direction to the vendor in a timely manner.
Ensures that the vendors have a clear understanding of the customer requirements and expectations.
Ensures work standards are in accordance with customer requirements.
Manages chemical and equipment inventory.
Responsible for hiring, training, negotiating and developing vendor partners.
Prioritizes work responsibilitiesso as togive appropriate attention to all work areas in the assigned geographical area.
Communicates regularly with upper management to ensure operational continuity, track performance, and resolve any larger issues.
Responds quickly to any client or vendor complaints, requests and issues, documenting the issue and following up to resolution.
Manages the scheduling of services based on customer requirements, within specified periods.
Manages special project work as requested.
Other tasks, as assigned

Benefits

Competitive Pay
Vacation, Health, Dental Insurance (FSA, HSA)
The Facilities Group is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

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