IYS Lead Staff

CESA 6•Oshkosh, WI

About The Position

The Lead Staff member supports the mission and vision of CESA 6 and the IYS Program by modeling core values, maintaining professional standards, and ensuring high-quality services for clients and families. This role provides daily operational leadership, oversees staff and client scheduling, and ensures safe, effective program delivery.

Requirements

High school diploma is required. Additional education is preferred.
All program specific required training is provided through the program upon hire, including county specific training.
Prior experience working with youth and/or emotional behavioral disabilities is preferred.
Valid driver’s license and proof of auto insurance is required.
Model the core values of the agency.
Ability to work independently as well as collaborate with diverse work teams.
Ability to interpret and administer policies and procedures consistently and objectively.
Communicate effectively and timely, verbally and in writing, to a diverse audience.
Plan, organize and prioritize work.
Remain flexible in order to adapt to changes in the work environment.
Excellent time-management with ability to manage schedules and meet deadlines.
Problem-prevention and problem-solving skills.
Work accurately with close attention to detail.
Exhibit a high degree of confidentiality of sensitive information and process and handle confidential information with discretion.
Work effectively, professionally and tactfully with internal agency staff and external clients.
Ability to set and meet high standards of customer service (internal and external).
Excellent interpersonal skills to facilitate interaction with clients and families as well as an overall work environment of mutual respect and collaboration.
Exhibit a professional, businesslike appearance and demeanor.
Professionally represent the agency and public, private and parochial school districts in interactions with staff, customers and community.
Ability to work from multiple settings, including several programs and CESA 6 office locations.
Position may require extended hours including evenings and weekends.
Ability to work in a fast-paced environment.
The employee is regularly required to communicate effectively in person, via phone and in writing.
The employee may occasionally lift or move equipment up to 20 pounds.
Due to the physical nature of clients with the IYS Program, the position may be required to perform trained crisis prevention techniques, which may require restraining a client ranging in weight.

Nice To Haves

Additional education is preferred.
Prior experience working with youth and/or emotional behavioral disabilities is preferred.

Responsibilities

Align daily work with CESA 6 and IYS mission, vision, and goals
Model professionalism, collaboration, accountability, and solution-focused thinking
Maintain clear, timely, and respectful communication
Utilize required systems (HR platforms, SharePoint, Paylocity, Humanity, Ramp)
Oversee daily site operations, phone/email communication, and schedule management
Manage supplies, food planning, materials, and camp plans within budget
Maintain facility cleanliness, equipment, safety procedures, and vehicles
Complete required documentation including incident reports and daily logs
Attend required internal and external meetings
Support hiring, onboarding, training, and orientation
Provide coaching, feedback, evaluations, and recognition
Manage staff scheduling, time-off requests, and coverage
Foster a positive, collaborative team culture
Support enrollment, attendance, and capacity management
Conduct intake meetings and maintain documentation
Develop and update individual service plans
Communicate with families and workers as needed
Address behavioral concerns and assist in crisis response
Enforce policies, emergency procedures, and medication protocols
Ensure accurate reporting and adherence to organizational guidelines
Participate in required trainings and implement learned strategies into programming