IVR & Cyara Automation Tester - R01558509
About The Position
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year. As a consultant within the HLS team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value. Job Description: IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key Responsibilities Perform end-to-end IVR testing across multiple channels and languages (English and Spanish). Design, develop, and execute Cyara automated test scripts for IVR and call flow validation. Validate Amazon Connect call flows, routing logic, and integrations. Perform API and microservices validation using Postman and related tools. Partner with cross-functional teams (QA, Dev, Product, Telephony, Ops) to ensure test completeness and accuracy. Analyze defects, identify root causes, and drive closure with engineering teams. Contribute to test strategy, test planning, and reusable test frameworks for Contact Center programs. Document test results, prepare reports, and ensure traceability of requirements to test coverage. Support continuous improvement by optimizing automation coverage and testing processes.
Requirements
- 5+ years of hands-on IVR testing experience.
- 5+ years of Cyara automation experience (design + execution).
- 5+ years of Contact Center testing expertise (IVR, ACD, Routing, CTI).
- 3+ years of Amazon Connect understanding and platform navigation.
- 5+ years of Postman usage for API testing and validation.
- 3+ years of experience testing microservices-based architectures.
- English and Spanish IVR testing experience (5+ years) â including menu validation, prompts, and language flows.
- Engineering graduate (preferred from established or accredited universities).
Nice To Haves
- Experience working with cloud contact center platforms (Amazon Connect, Genesys, NICE, etc.).
- Strong understanding of telephony fundamentals, SIP, call routing, and CTI flows.
- Familiarity with JSON, XML, and log analysis for debugging.
- Exposure to Agile methodologies and tools like Jira, Confluence, ALM.
- Ability to independently create test scenarios, test data, and automation scripts.
- Strong communication skills to work with cross-geography teams.
- Ability to understand business requirements quickly and translate them into test coverage.
- High ownership mindset and ability to operate in high-paced, client-facing environments.
- Ability to work across multiple time zones when required.
- Strong attention to detail and commitment to quality.
- Proactive approach to identifying risks, gaps, and improvement opportunities.
- Willingness to train, mentor, or guide junior testers as needed.
- Positive attitude toward continuous learning in contact center domain and cloud technologies.
Responsibilities
- Perform end-to-end IVR testing across multiple channels and languages (English and Spanish).
- Design, develop, and execute Cyara automated test scripts for IVR and call flow validation.
- Validate Amazon Connect call flows, routing logic, and integrations.
- Perform API and microservices validation using Postman and related tools.
- Partner with cross-functional teams (QA, Dev, Product, Telephony, Ops) to ensure test completeness and accuracy.
- Analyze defects, identify root causes, and drive closure with engineering teams.
- Contribute to test strategy, test planning, and reusable test frameworks for Contact Center programs.
- Document test results, prepare reports, and ensure traceability of requirements to test coverage.
- Support continuous improvement by optimizing automation coverage and testing processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
