Engineer

TATA Consulting Services•Las Vegas, NV

44d•$90,000 - $95,000

About The Position

Candidate should have Operational experience in the following areas IVR (Interactive Voice Response) and (CTI computer-telephone integration) Proficient in VXML - Voice extensible Markup Language Call center domain Knowledge Java proficiency Database- Cloud AWS Knowledge Open shift preferable Should have good communication along with requirement analysis skills Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation Excellent customer service skills including reporting, organization, written and oral communication and task prioritization Experience in program communication and program management Communication skills a must, PowerPoint, Visio, structured program updates Must be highly motivated and a self-directed individual Strong hands-on knowledge of Avaya Session Manager, Avaya IVR Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis Knowledge of CTI, LAN/WAN communications and VXML knowledge Experience with configuration and support experience in a complex multi-layered network environment Participate in cross-functional teams and ability to work effectively in a geographically dispersed team Experience working under tight deadlines and high-pressure environment Excellent troubleshooting and analytical skills

Requirements

Operational experience in IVR (Interactive Voice Response) and CTI (computer-telephone integration)
Proficient in VXML - Voice extensible Markup Language
Call center domain Knowledge
Java proficiency
Database- Cloud AWS Knowledge
Good communication along with requirement analysis skills
Extensive programming experience on Avaya ACM
Working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
Experience in program communication and program management
Communication skills
Experience with PowerPoint, Visio, structured program updates
Must be highly motivated and a self-directed individual
Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
Knowledge of CTI, LAN/WAN communications and VXML knowledge
Experience with configuration and support experience in a complex multi-layered network environment
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
Experience working under tight deadlines and high-pressure environment
Excellent troubleshooting and analytical skills