Ivanti ITSM/Neurons Administrator

Community Health System • Fresno, CA

4d

About The Position

We are seeking a highly skilled Ivanti ITSM/Neurons Administrator (formerly "HEAT") to build, enhance, and maintain our enterprise service management platform. This is a specialized role responsible for the full Ivanti application suite—including Incident, Service Request, Change, Knowledge, and the CMDB/Product Catalog. You will be the primary architect for Service Catalog automation, developing complex workflows, business rules, and UI configurations (V2/V3). The ideal candidate thrives in a "fires in, fires out" environment, supporting the organization through advanced configuration and moderate API-based integrations. You should be proficient in JavaScript, HTML/CSS, PowerShell, and Ivanti Expressions, and be comfortable creating high-level operational reporting using SQL and the Ivanti Xtraction tool. Additionally, this role maintains critical Bright Pattern IVR workflows, ensuring our help desk operations remain seamless and scalable.

Requirements

• High School Diploma, High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
• Bachelor's Degree in Computer Science, Technology, Business, or a related field required
• Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirement
• 3 years of technical experience in application administration, computer programming, and/or database administration required
• Ivanti Neurons (formerly "Heat"), ITSM, Service Request, Service/Product Catalog, CMDB, ITAM, and Self-Service UI.
• Must be able to maintain Bright Pattern IVR workflows.
• JavaScript, HTML/CSS, PowerShell, and Ivanti Expressions.
• SQL and Ivanti Xtraction .
• Moderate API-based integration experience.

Nice To Haves

• Work experience in the healthcare industry or a healthcare setting preferred
• Experience in these key stystems preferred: Ivanti Neurons (formerly "Heat"), ITSM, Service Request, Service/Product Catalog, CMDB, ITAM, and Self-Service UI.

Responsibilities

• Build, enhance, and maintain our enterprise service management platform.
• Responsible for the full Ivanti application suite—including Incident, Service Request, Change, Knowledge, and the CMDB/Product Catalog.
• Primary architect for Service Catalog automation, developing complex workflows, business rules, and UI configurations (V2/V3).
• Supporting the organization through advanced configuration and moderate API-based integrations.
• Creating high-level operational reporting using SQL and the Ivanti Xtraction tool.
• Maintain critical Bright Pattern IVR workflows, ensuring our help desk operations remain seamless and scalable.

Benefits

• Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek
• Free Continuing Education and certification
• Tuition reimbursement, education programs and scholarships
• Vacation time starts building on Day 1, and builds with your seniority
• Free money toward retirement with a 403(b) and matching contributions
• Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.
• We know that our ability to provide the highest level of care is through taking care of our incredible teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees