IV-D Receptionist-Caseworker-Legal Secretary

Hamilton County, Indiana • Noblesville, IN

1d • Onsite

About The Position

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent serves as IV-D Receptionist/Caseworker/Legal Secretary for the Prosecuting Attorney/Child Support, responsible for establishing and enforcing child support orders.

Requirements

• High school diploma or GED.
• Working knowledge of department policies and procedures, and ability to apply such knowledge to a variety of interrelated processes, tasks and operations.
• Working knowledge of ISETS and UIFSA and related terminology, and ability to prepare and process case documents and maintain accurate computer records.
• Ability to type with speed and accuracy, and properly operate a variety of standard office equipment, including computer, printer, telephone, fax machine, calculator, and copier.
• Working knowledge of standard English grammar, spelling and punctuation, and ability to effectively communicate orally and in writing with co-workers, other County departments, custodial and non-custodial parents, child support agencies, and other counties and states, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
• Ability to understand and follow oral and written instructions, and appropriately respond to constructive criticism.
• Ability to work alone and with others in a team environment, and maintain appropriate, respectful interrelationships with co-workers.
• Ability to provide public access to or maintain confidentiality of department information/records according to state requirements.
• Ability to work on several tasks at the same time, often under time pressure, and complete assignments effectively amidst frequent distractions and interruptions.
• Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/hostile persons.
• Ability to comply with all employer/department personnel policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
• Ability to occasionally travel out of town for training, sometimes overnight.

Responsibilities

• Answer incoming calls.
• Obtain orders from order book twice per week.
• Open files in Intact and scan in Intact.
• Hand Address Mail.
• Obtain certified orders and pay records.
• Assist in verifying insurance availability for the children on our files.
• Receives and processes applications for enforcement of child support orders, including entering information in Indiana Support Enforcement Tracking System (ISETS) on computer, preparing legal documents, calculating arrearage, scheduling non-compliance and paternity hearings and DNA tests, and preparing income withholding orders.
• Researches location of non-custodial parents through U.S. Postal Service, employers, and/or locator services.
• Updates case information on computer daily.
• Communicates/corresponds regularly with custodial and non-custodial parents, Indiana Child Support Bureau, Indiana Child Support Alliance, Indiana Division of Family and Children Services, and other counties and states in requesting/providing information regarding cases.
• Forwards case files to other counties as needed when custodial parent moves.
• Prepares and processes Uniform Interstate Family Support Act (UIFSA) forms and forwards to other states.
• Responds to UIFSA requests by opening files, enforcing orders, and filing documents with court.
• May periodically attend job-related training/conferences.
• Performs related duties as assigned.

Benefits

• Medical, Dental, Vision, Life (employee, spouse, children), Long and short-term Disability
• Hamilton County Employee Health Center & Pharmacy (Noblesville/Westfield): High quality primary medical care facility and wellness services
• Advocacy Program – One-on-one appointment with a Physician to evaluate chronic illness/injuries
• Nutrition Education and Wellness Center (diabetes, high cholesterol, weight loss and management, cancer and kids health)
• Pharmacy – Low-cost co-payments, encourage use of generic meds, Medication Management Program providing review of medication interactions/effectiveness
• Leave Benefits: Sick leave, bereavement, holidays (10-13 per year), compensatory time, paid time off (1 week at 6 months, 2 weeks at 1 year then an additional day each year until max of 22 days on year 15). Upon completion of 30 years of service time, employees earn 1 additional day per year up to 40 years of service time.
• Retirement Benefit Options: Indiana Public Employee Retirement Fund Pension (annuity & pension), AUL Deferred Compensation Plan, McCready Retirement (Merit staff)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees