ITSM Developer

Oregon State Credit Union • Corvallis, OR

5d • Hybrid

About The Position

With a strong reputation for integrity, unsurpassed service, and member focus, Oregon State Credit Union is one of the most respected credit unions in the Northwest. Guided by our vision to create financial solutions that make lives better, we are seeking an ITSM Developer to advance the maturity and efficiency of our Information Services (IS) Operations.
The ITSM Developer will design, develop, and optimize our IT Service Management (ITSM) platform, implement strategic integrations, and enhance our Configuration Management Database (CMDB) in alignment with ITIL 4 best practices. This role is critical to improving operational efficiency, enabling automation, and supporting organizational innovation goals.

Requirements

• ITSM Platform Expertise: Proven experience developing and customizing ITSM platforms (preferably SolarWinds Service Desk). Ability to design advanced workflows, automation rules, SLA monitoring, and build dashboards for operational visibility.
• Integration & Automation Skills: Hands-on experience architecting integrations between ITSM and enterprise systems such as HCM, SharePoint Online, and Microsoft Power Platform. Skilled in automating service catalog updates, onboarding/offboarding workflows, and knowledge base publishing.
• CMDB Engineering: Strong understanding of CMDB design and IT asset lifecycle management. Ability to implement governance, audit mechanisms, and integrate CMDB with incident, change, and problem management modules.
• ITIL 4 Knowledge & Continuous Improvement: Deep familiarity with ITIL 4 principles and their practical application. Commitment to staying current with emerging ITSM technologies and leveraging AI-driven enhancements for predictive incident management and workflow optimization.
• Communication & Problem-Solving: Excellent written and oral communication skills, with the ability to collaborate across technical and non-technical teams. Strong analytical and independent problem-solving capabilities.
• Experience & Education: Bachelor’s degree in business management of information systems, Computer Science, or equivalent professional experience. Proven experience in ITSM development and integration projects. Proficiency in Microsoft Power Platform, SharePoint Online, and HCM system integrations.

Benefits

• A collaborative and positive workplace culture
• Initial and on-going support, training and mentorship
• Competitive wages, bonuses, paid holidays and paid time off
• 100% credit union paid employee coverage for medical, vision, dental, life and disability insurance; dependent coverage also available
• 401k Plan with an amazingly generous credit union match
• Tax-saving Flexible Spending and Health Savings Plans
• Premier membership perks, company clothing, wellness and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees