ITSM CMDB Administrator - Remote

FERGUSON

3d • Remote

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. ITSM CMDB Administrator Ferguson is seeking a highly skilled ITSM CMDB Administrator to join our IT Service Management team. This role is responsible for the administration, accuracy, and automation of the Configuration Management Database (CMDB) within our ITSM platform. The ideal candidate brings strong technical expertise, a passion for data quality, and the ability to collaborate effectively across teams. LOCATION: This role is approved to be fully remote and can be based anywhere in the United States.

Requirements

• 3+ years of experience in CMDB administration preferably using ServiceNow.
• Good understanding of configuration item hierarchy and CMDB data modeling.
• Experience with ITIL methodology
• At least 1 year of hands-on experience with APIs and automation; exposure to AI technologies including Generative AI, predictive analysis and AI agents is a plus.
• Customer focused mentality with strong verbal and written communication skills.
• Bachelor’s degree or equivalent experience in Information System or Computer Technology required.
• Proficient using MS Office products.
• Demonstrable ability to work independently, lead initiatives, and collaborate effectively in a team environment.
• High ethical standards, adaptability, and willingness to support evolving business needs, including occasional travel.

Responsibilities

• Serve as a subject matter expert in ITSM and Configuration Management, with solid understanding of ITBM, Asset Management, Event Management, Service Mapping, and application development.
• Design, implement, and maintain fully automated CMDB data collection and maintenance using APIs, AI, and custom code.
• Ensure the integrity, accuracy, and usability of CMDB configuration items and relationships through ongoing validation and governance.
• Develop and support ITSM applications and integrations with external systems.
• Identify system gaps, recommend solutions, and provide ongoing production support.
• Collaborate with ITSM team members, internal business customers, and vendors to deliver enhancements, configuration changes, and issue resolution.
• Maintain documentation and continuously improve processes, standards, and tools.
• Provide technical training, guidance, and documentation to IT associates.
• Know the latest on ITSM platform capabilities and supporting technologies.
• Other tasks related to ITSM as deemed vital by management

Benefits

• At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.
• Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees