ITSM Automation Engineer - Remote

DriveTime•Tempe, AZ

17d•Remote

About The Position

As an IT Engineer in IT Systems Operations, you will play a key role in developing automation workflows, optimizing infrastructure tools, and driving operational efficiency across the organization. You will implement AI-powered solutions that integrate with our enterprise systems to deliver workflow automations that improve productivity, processes and decision-making. This position blends automation design and development with systems engineering, focusing on enhancing IT operational processes and supporting enterprise-grade tools. In long, our Engineer, Systems Operations are responsible for: Build AI-enabled workflows, prototypes, and tools that improve productivity and decision-making. Collaborate with IT operations teams to analyze existing workflows and identify opportunities for AI-driven automation with existing IT systems. Design, develop, and deploy automation scripts and tools to replace manual tasks and improve service delivery. Develop and maintain integrations between CRM, ITSM, and other enterprise applications using APIs, web services, and connectors. Write and document clean, efficient, and maintainable code using JavaScript, Python, API, and related technologies. Partner with business stakeholders to identify automation opportunities, document requirements, and iterate rapidly on solutions Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations. Monitor and optimize automated processes for performance, reliability, and scalability. Collaborate with IT process owners, operations, and cybersecurity teams to identify automation opportunities and enforce best practices. Act as a subject matter expert and escalation point for tooling-related issues. Work with project teams and business stakeholders to understand and document operations procedures Provide training and support to IT teams with new automation tools and best practices. Stay current with emerging technologies and recommend innovative solutions to enhance IT operations.

Requirements

Strong analytical and problem-solving skills.
Strong attention to detail and commitment to quality assurance.
Excellent communication and collaboration abilities.
Ability to manage multiple priorities and deliver high-quality results under tight deadlines.
Proactive, customer-focused mindset with a passion for innovation and continuous improvement.
Self-starter with a curious and strategic mindset.
Bachelor's degree in Computer Science, Information Technology or 5+ years of experience in IT systems engineering, IT operations, or ITSM platform development.
Proven expertise in APM, On-Call, IAM, and ITSM concepts, with hands-on experience in platforms such as DataDog, Splunk On-Call, Okta, and FreshService highly preferred.
Strong proficiency in scripting languages (PowerShell, Python, JavaScript, Bash).
Hands-on day-to-day experience with AI development tools (Copilot, Cursor, Claude).
Experience with REST/SOAP APIs, web services, and system integrations.
Familiarity with ITIL framework and ITSM best practices.
Understanding of CI/CD pipelines and DevOps principles.

Nice To Haves

Experience with workflow engines, orchestration tools, and RPA platforms (e.g., UiPath, Automation Anywhere) is a plus.
Certifications in ITSM platforms and ITIL Foundation are highly desirable.

Responsibilities

Build AI-enabled workflows, prototypes, and tools that improve productivity and decision-making.
Collaborate with IT operations teams to analyze existing workflows and identify opportunities for AI-driven automation with existing IT systems.
Design, develop, and deploy automation scripts and tools to replace manual tasks and improve service delivery.
Develop and maintain integrations between CRM, ITSM, and other enterprise applications using APIs, web services, and connectors.
Write and document clean, efficient, and maintainable code using JavaScript, Python, API, and related technologies.
Partner with business stakeholders to identify automation opportunities, document requirements, and iterate rapidly on solutions
Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.
Monitor and optimize automated processes for performance, reliability, and scalability.
Collaborate with IT process owners, operations, and cybersecurity teams to identify automation opportunities and enforce best practices.
Act as a subject matter expert and escalation point for tooling-related issues.
Work with project teams and business stakeholders to understand and document operations procedures
Provide training and support to IT teams with new automation tools and best practices.
Stay current with emerging technologies and recommend innovative solutions to enhance IT operations.