ITSM and ServiceNow Delivery Manager

FIS

6d•Hybrid

About The Position

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? NOTE: 1: This position is hybrid (3 days onsite) in our FIS Office locations in Milwaukee (Wisconsin), Jacksonville (Florida) & Atlanta (Georgia). 2: Current and future sponsorship are not available for this position About the Team: Service Now platform support for internal and client usage ITSM workflows, process development and enhancements

Requirements

8+ years in IT Service Management or Service Delivery roles.
5+ years of experience managing ServiceNow platform and ITSM processes.
Proven track record of leading technical and operational teams.
Strong knowledge of ITIL framework and best practices.
Expertise in ServiceNow administration and development.
Excellent leadership, communication, and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

ITIL Certification
PMP or equivalent Project Management Certification
Knowledge of FIS products and services a plus but not required
Knowledge of the Financial Industry welcome

Responsibilities

Govern strategic direction, design, maintenance and support of ServiceNow
Lead and mentor ServiceNow development and support teams.
Foster a culture of accountability, collaboration, and continuous improvement.
Oversee day-to-day operations of ServiceNow platform and ITSM processes.
Act as the primary point of contact for business stakeholders regarding ServiceNow and ITSM services.
Collaborate with cross-functional teams to align service delivery with business objectives
Communicate performance metrics, service health, and improvement plans to leadership