Join Mizuho as an ITSM Analyst! In this role you will support governance and execution of ITSM processes including Incident, Problem, Change, and Release Management. You will manage the Change Management process, and review change submissions for compliance and leads CAB meetings. You will also oversee Major Incident response for critical issues, ensuring effective communication, escalation, and resolution. Additionally, you will collaborate with technology teams to resolve incidents, address root causes, and prevent future problems. You will educate technology teams on proper Incident handling procedures and will provide governance of technology teams to ensure that process measurement metrics are within acceptable thresholds and provide remediation options for those that fall out of thresholds. You will support the governance of the Release Management process and assist technology teams in planning to ensure all Release Management gates are met prior to deployment.