ITS Infrastructure System Engineer

City of Gig Harbor•Gig Harbor, WA

1d•Onsite

About The Position

The infrastructure systems engineer manages the city’s server farms and the broad range of software and systems therein and provides highly complex technical support and user consultation. The job duties and responsibilities represented in this job description do not imply that these are the only duties to be performed. Employees will be required to follow any other job-related instructions and to undertake other projects consistent with the role as requested by a supervisor.

Requirements

Knowledge of: Business English, including proper spelling and punctuation.
Design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Enterprise backup systems and disaster recovery/business continuity procedures.
Enterprise Fiber Optics, iSCSI/NFS SAN’S and NAS systems.
Networking and security devices in a multi-site environment.
Virtualization and server hardware configurations.
Scripting (PowerShell, WMI, Python, Go, or VBScript).
Active Directory environment and group policy.
Domain Name System records management.
SQL Server and/or SharePoint.
Mobile Device Management (MDM) systems.
Transmission, broadcasting, switching, control, and operation of telecommunications systems.
Office 365 environment and ability to use and troubleshoot all associated products.
Ability to: Communicate effectively with technical and nontechnical staff, verbally in-person and by phone, and in writing.
Partner with a variety of stakeholders, including various levels of senior staff.
Provide customer service, including needs assessment, meeting quality standards, and evaluation of customer satisfaction.
Apply organizational skills and handle multiple priorities with many interruptions.
Perform tasks with accuracy and reasonable speed.
Maintain confidentiality of sensitive information.
Perform basic mathematical calculations including addition, subtraction, multiplication, and division.
Develop concise technical documentation and diagrams.
Perform mechanical and electronic equipment repair.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Wear protective clothing and equipment such as rain and snow gear, boots, goggles, gloves, knee pads, and ear protection as needed.
Any combination of education, training and experience that indicates the individual can successfully perform the job may be considered.
Two (2) year degree from an accredited college or university in computer science or closely related field.
Four (4) years of full-time experience with systems or network administration and/or system engineering or closely related experience.
A valid Washington State driver’s license (or ability to obtain one within 30 days of hire).
Criminal Justice Infor Systems (CJIS) Security certification within 2 weeks of hire.
A history of and ability to maintain safe and responsible driving that meets the city’s motor vehicle record minimum driving requirements.
Ability to pass position relevant pre-employment screening.

Nice To Haves

Understanding of the Open Systems Interconnection (OSI) Model preferred.
Experience with Mitel phone systems preferred.
Experience working for a government agency (state, county, city, junior taxing district, etc.) to include police and court departments preferred.
Certifications, such as Azure Administrator Associate, SSCP, ITIL, Microsoft 365 Enterprise Administrator Expert, ACSA and/or ACSP are preferred.

Responsibilities

Provides highly complex technical support to users; responds to and resolves issues and questions related to software and hardware malfunctions; repairs or arranges for repairs related to software and hardware malfunctions.
Updates and integrates computers, workstations, communications equipment, and peripherals.
Performs ongoing hardware and software maintenance operations, installing and configuring software upgrades, enhancements, and revisions; verifies functionality, compatibility, and performance of computers and information systems.
Directs and tests the installation of operating systems, network or application software, or computer or network hardware.
Performs network troubleshooting to isolate and diagnose common hardware and software problems; corrects problems and follow up with users as necessary.
Performs preventative equipment maintenance; designs and conducts hardware or software tests; monitors system operation to detect potential problems.
Manages all server and application patching, updates, and upgrades in accordance with established procedures.
Consults with users to determine and identify system data, hardware, software and system functionality, requirements, and specifications.
Evaluates and tests existing systems to determine effectiveness and suggest changes to meet organizational requirements.
Functions as a member of the information technology services team and works closely with the ITS Manager, ITS staff, city staff, and vendors to coordinate projects and systems integration in day-to-day activities.
Assists the ITS Manager in long- and short-range planning relating to information technology policies, procedures, training, and new technology and solutions.
Coordinates and performs ITS administration duties such as guiding development of the city's needs for data and voice communications between departments, recommending, purchasing, and installing of new or upgraded software and/or hardware, and training employees in technology related matters.
Keeps current on advancing technology to maintain performance standards throughout the city and recommends changes to improve the operation of the city's information technology functions.
Supports city-wide information technology systems architecture and works on projects integrating new technologies into existing configuration as assign by the ITS Manager.
Recommends and implements security policies and procedures to protect against intruders and viruses and guards the integrity of transactions and records to ensure the security of data; analyzes backup and recovery scenarios and maintains all backup processes to assure protection, confidentiality, and retrieval.
Trains system users in system operation or maintenance.
May support in leading part-time, temporary, or intern personnel within the division.
Maintains punctual and reliable attendance.