ITM Teller

CLASSIC BANK N A • Thorndale, TX

4d

About The Position

The ITM Virtual Teller is responsible for the day-to-day operations of the ITM (Interactive Teller Machine) while bridging the gap between traditional teller services and digital banking, providing a convenient and efficient way for customers to interact with the bank. They will accurately and efficiently process a variety of customer inquiries, financial transactions and service requests while balancing transactions and completing necessary reports. Virtual Tellers will be committed to delivering a superior customer experience to increase customer loyalty and enhance the bank’s reputation.

Requirements

• Comfortability in utilizing new technology, interacting with customers and being “on stage” for an extensive period of time
• Strong communication and customer service skills
• Must have reliable attendance
• Ability and desire to learn new areas and skills
• Ability to manage difficult or emotional customer situations
• Ability to work quickly and accurately under pressure
• Sound and accurate judgment
• Ability to follow policies and procedures
• High School Diploma/GED
• Customer Service Experience

Responsibilities

• Uses a video interface to connect with customers and assist them with financial transactions including deposits, withdrawals, check cashing, loan payments and answering account-related questions.
• Maintains a professional image, exhibits effective communication skills and possesses a friendly and positive attitude to ensure an exceptional customer experience.
• Proactively builds rapport and connects with customers through genuine conversation to help establish, retain and enhance customer relationships
• Maintains up to date knowledge and adheres to all regulations, policies, procedures and standards that pertain to this position
• Makes sound business judgements by identifying, assessing, controlling and escalating any issue that could cause an adverse impact to the company and our customers.
• Helps resolve customer complaints and concerns and escalates issues to the next level of authority when needed.
• Supports the branch, other branches and the company as a whole when needed with operational duties
• Performs other duties, projects or tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees