Item ID & Content Creation Specialist

Tower Products•Saugerties, NY

1d•Onsite

About The Position

Markertek, a div. Tower Products Incorporated, is a highly specialized broadcast and pro-audio supply house serving the technical side of the media industry. We are currently looking for an Item ID & Content Creation Specialist to join our growing team. The ideal candidate has passion, the know-how, and the desire to take behind-the-scenes customer service to the next level. It’s a responsive and responsible attitude that our customers count on. Item ID & Content Creation Specialists are essential members of Tower's Content Team. These individuals are responsible for entering items into our inventory database system known as Response, for all Tower trade names for the purposes of fulfilling orders as well as marketing in both print and digital media. Individuals in the position of creating inventory items in our system report to the Director of Website Development and the Content Team Manager This position will also interact with the Marketing Manager as necessary.

Requirements

Strong Data Entry Skills (Speed, Accuracy)
Strong Attention to Detail
Able to Prioritize Workload Efficiently
Strong Time Management Skills
Strong Communication Skills
Strong Spelling and Grammar Skills
Strong Working Knowledge of Windows Operating Systems and how to navigate efficiently
Microsoft Excel Experience
Internet Savvy (Web, Email, HTML, etc.)
Resourceful & Self-motivated
Flexible and Able to Pivot Without losing track of projects
Team Focused & Orientated
Willing to Offer Suggestions, Ideas, Improve Management of Data

Nice To Haves

Broadcast, Pro Audio, Pro A/V or IT Industry Knowledge
Content Writing for Print or Web
Search Engine Optimization Techniques & Best Practices

Responsibilities

Constantly monitor Item ID Inbox and fulfill all the Item ID entry requests from Sales staff in order to satisfy a pending order
New product entry to be featured on our websites from company executives as well as qualified individuals from various departments who are authorized to make such requests
Component inventory to be used in manufacturing
Create and import ongoing spreadsheets of items for:
The purposes of loading product en masse as new items to Response (New Products Sheet)
Updating existing products already in Response with the necessary information to put them on the web (Item Updates Sheet)
Advocate from the customers perspective ensuring that all related product data - including descriptions, specifications, features, user manuals, product videos etc. - are accurately represented on our websites to best promote the marketed brand as compared to our competitors
Work closely with all department heads to constantly improve our methods of both the actual work and communication between departments affected
Maintain necessary relationships with suppliers and key supplier contacts to stay abreast of the latest product introductions as well as obtain the appropriate product content information to market products via Tower’s websites and print catalogs
Maintain and amend all the necessary data as dictated by the daily, weekly and monthly reports emailed to both Item ID and individually
Regularly communicate with members of the Content & Marketing Teams to keep the “chain-of-entry” moving in a timely fashion (price updates, item cross sells, photography etc.)
Make decisions on whether a product will appear on any of our websites and execute accordingly the steps to do so
Double check all work including previously loaded items for accuracy and verify information appears properly on all websites
Travel when necessary to key trade events
Meet or exceed the goals outlined in the annual review process
Perform testing of all new website changes prior to moving into production
Assist as warranted with proofreading any print material such as catalogs and similar advertising material
Attend all vendor training courses at Tower with the goal of finding additional information that will help enhance product descriptions as well as learn about new and discontinued products.
Gain and maintain a solid understanding of the products we manufacture and sell to ensure they are filed in their proper Categories
Work with SEO team to ensure we are using the proper keywords and phrases that best suit our rankings when creating information for the website
Ability to write custom content and descriptive text for Products, Brands, and Category landing pages. This includes re-wording information provided by the manufacturers we carry
Independently and accurately track your progress daily
Able to communicate effectively and concisely via IM/DM, email, and telephone
Proactively identify and suggest areas where we can improve department and interdepartmental efficiency, communication, collaboration, and processes